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Manager, Credit and Collections

Comcast - Philadelphia, PA

Manager, Credit and Collections




Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for the overall management of the Credit & Collectionsdepartment, including developing and improving the operationalgoals of the department. Lead team of credit & collection analysts who areresponsible for conducting credit investigations, removing obstacles to customer payment, and producing a positive customer experience. Handles hiring, training, and staff development.

Core Responsibilities:

- Partners with Accounting Director to develop & lead effective Collections strategy in accordance with productivity goals

- Reviews and provides guidance on collection strategies while maintaining superior customer service

- Analyzes and actively manages quantitative and qualitative performance metrics and communicates results and Key Performance Indicators to Director and Staff in an effort to boost productivity

- Ensures the overall accuracy of the monthly aging report, by making timely bad debt write-offs and one-time adjustments

- Manages relationship with Outside Collection Agencies in collaboration with Accounting Director; including monthly placement files, communication on new Company initiatives, goal setting, Calibration Calls, and reporting review. Makes suggestions for process changes when necessary

- Works cross-functionally with other areas to ensure consistentbusiness operations and field contractor processes.

- Prepares activityreports,financial position forecasts, and reports required byregulatory agencies.

- Maintains superior customer-focused standard for self and team

- Evaluates the effectiveness of current collection policies andprocedures.

- Reviews analysis of activities, costs, and operations; forecasts datato determine department or division progress toward stated goals andobjectives.

- Plans and organizes workflow for non-pay collections

- Monitors and develops projects and action plans.

- Monitors activity of aged accounts.

- Consistent exercise of independent judgment and discretion in mattersof significance.

- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelor's Degree or Equivalent

- Accounting, Business

- Generally requires 5-7 years related experience


- MS Office Suite (focus in Outlook, Excel, and Powerpoint)

- Customer Experience Oriented

- Strong written and verbal communication skills

- Solution Oriented

- Call Center experience a plus

Comcast is an EOE/Veterans/Disabled/LGBT employer

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8 days 5 hours ago



Manager, Credit and Collections Comcast - Philadelphia, PA, United States


Location: Philadelphia, PA

Company Profile:
Comcast Corporation operates as a media and technology company worldwide. It operates through Cable Communications, Cable Networks, Broadcast Television, Filmed Entertainment, and Theme Parks segments. The Cable Communications segment offers video, high-speed Internet, and voice services to residential and business customers under the XFINITY brand name. This segment also provides business services, such as cellular backhaul services to mobile network operators; Ethernet network services; and online advertising services. The Cable Networks segment operates national cable networks, which provide entertainment, news and information, and sports content; regional sports and news networks; international channels; and cable television production operations, as well as owns digital media properties. The Broadcast Television segment operates NBC and Telemundo broadcast networks, NBC and Telemundo owned local broadcast television stations, and broadcast television production operations, as well as owns digital media properties. The Filmed Entertainment segment produces, acquires, markets, and distributes live-action and animated filmed entertainment under the Universal Pictures, Focus Features, and Illumination names. This segment also develops, produces, and licenses stage plays, as well as owns digital media properties. The Theme Parks segment operates theme parks; studios; Island of adventures; and a dining, retail, and entertainment complex. Comcast Corporation was founded in 1963 and is headquartered in Philadelphia, Pennsylvania.