Manager, ACAA ComplianceHawaiian Holdings, Inc. - Honolulu, HI
Responsible for the development and implementation of high profile strategic and operational projects, writing policies and procedures, and conducting training in support of Hawaiian's commitment to provide seamless service for our Passengers with Disabilities.
Editing/Writing/Authoring Customer Service Policies and Procedures for the library of Customer Service Manuals as they relate to ACAA/ADA (Air Carrier Access Act / Americans with Disabilities Act)
Working with FAA, DOD, auditors and other audit personnel and regulatory agencies as required to support Hawaiian Airlines
Effectively applies project management methodology and provides guidance, bulletins/alerts, and customer/guest feedback in a timely manner.
ACAA Liaison with other HA Business Units, Training and Development, I. T., Marketing, Legal, Safety and Security, Supply Chain, Corporate Real Estate, and Finance as well as airport vendors.
Advise on ACAA/ADA related topics including communication and policy development
Represent Hawaiian at assigned industry forums as needed to manage ACAA/ADA requirements
Represents Airport Operations in cross-divisional projects and ensures operational needs are met.
Practices safety conscious behaviors in all operational processes and procedures.
Ad hoc projects as required to support Customer Service initiatives
2 years Project Management experience
3 years experience in ACAA or ADA regulations and compliance
Experience with passenger advocacy organizations
Able to analyze data and performance measurements.
Excellent planning and organizational skills, strong verbal and written communication skills.
Excellent interpersonal and collaboration skills required to work with different levels of business leadership, business users and functional teams
Abiity to create and provide status updates, reports and deliver presentations.
Demonstrated ability to communicate, coordinate, manage, and interact with all levels in all divisions/functions, from Senior Management to frontline personnel.
Proven project management experience and be proficient in MS Office: Word, Excel, PowerPoint, Outlook and MS Project.
Travel may be required.
4 years experience with airport operations
Experience with and DOT Part 382
About Hawaiian Airlines
Hawaiian®, the world’s most punctual airline as reported by OAG, has led all U.S. carriers in on-time performance for each of the past 13 years (2004-2016) as reported by the U.S. Department of Transportation. Consumer surveys by
Condé Nast Traveler
Travel + Leisure
have ranked Hawaiian the highest of all domestic airlines serving Hawai‘i.
Now in its 88th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com
. Follow updates on Twitter about Hawaiian ( @HawaiianAir
) and its special fare offers ( @HawaiianFares
), and become a fan on its Facebook page ( Hawaiian Airlines
). For career postings and updates, follow Hawaiian’s LinkedIn
For media inquiries, please visit Hawaiian Airlines’ online newsroom
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
8 days 13 hours ago
applyManager, ACAA Compliance Hawaiian Holdings, Inc. - Honolulu, HI, United States
Hawaiian Airlines was incorporated on January 30, 1929 under the name Inter-Island Airways Ltd. That year, thousands gathered in Honolulu to witness the departure of Hawaii's first scheduled inter-island flights to Maui and the Big Island of Hawaii. The fleet was comprised of two eight-passenger Sikorsky S-38 amphibian planes; six years later, larger 16-passenger Sikorsky S-43s were added to accommodate increased traffic and newly authorized inter-island airmail service.
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