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Quest Diagnostics

MWS Support Engineer II/ Interface Support Engineer

Quest Diagnostics - Los Angeles, CA

The Journey Begins with you. There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible. At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a MWS Support Engineer II/ Interface Support Engineer. The position may be virtual/remote. Schedule:  Monday -Friday, 9am - 5:30pm, Day Shift *Salary dependent upon experience   Responsibilities Reporting to the Director of L3 Middleware Support, the Software Engineer II for MWS Support will be responsible for keeping all Middleware applications running at optimal performance levels. This includes QDIB, QDRS, ONS, Impact, and Cloverleaf.  They will be tasked with resolving support tickets, writing shell scripts for automation, developing proactive monitoring solutions, and working with our SDLC teams to understand new features and functionality before they are released to our clients. This role will continually drive software improvements and ensure seamless support of our customers. They will lead and/or participate in problem triage calls as needed and escalate issues both internally and externally when required. This role is responsible for the support and troubleshooting of multiple enterprise wide systems. JOB RESPONSIBILITIES: Coordinating system Infrastructure and Application maintenance, upgrades, and vulnerability management Ensuring that Production, Dev, QA, and DR environments are available and documented as needed Managing access to our applications and tools Escalating IT related issues with internal IT groups and Vendors. Working with vendor, business, and Development to prioritize and coordinate new projects Triaging daily issues (24/7) between all IT, vendor and lab partners to keep system operational Supporting existing client interfaces to ensure connectivity Building out of new Client interfaces on existing platforms Responding to issues in accordance with established Standard Operating Procedures and Service Level Agreements Communicating proactively with our sales and business partners to assess issues and provide periodic status updates Performing incident analysis to identify scope of problems and escalate recurring issues to management Supporting Problem Management calls; provide technical skills to research issues as required and participate on escalations and issue resolution teams to address chronic, priority issues Proactively monitoring alerts and resolving issues as required Analyzing issues by performing root cause analysis; research and design short-term and long-term solutions Maintaining proficiency in application and product expertise and serve as an internal consultant in multiple applications and functionalities Keeping abreast of the new Quest Diagnostics technologies and organizational impact Demonstrating ability to communicate effectively with all levels, including customers, technical personnel and management. JOB REQUIREMENTS: Education Preferred:  BS/BA degree in Computer Science/Information Systems or related field, or equivalent combination of education and work experience Work Experience: 5-7 years’ experience in technical support and troubleshooting of multiple systems including interface engines, J2EE applications and complex distributed systems. 5-7 years’ Customer Service experience Experience with ticketing systems such as Remedy or HP Service Manager preferred Experience with Java, Perl, TCL, SQL, Unix/Linux, HL7, XML, FTP, TCP/IP, SCAPM, Cloverleaf, JBOSS, Weblogic, and WebSphere preferred. Other: Application experience with MS Windows, MS Office, MS Lync, and MS Outlook. Excellent proficiency in problem solving and troubleshooting production issues Excellent interpersonal and communication skills Excellent organizational, time management, customer service, prioritization and multi-tasking skills Overnight, Weekend, Holiday support on-call as required Second Shift Hours – Slight change in shift hours may be required to provide adequate overlap of support coverage Competencies:  Learning on the Fly; Decision Quality; Priority Setting; Customer Focus; Problem Solving; Informing; Technical Learning; Functional/Technical Skills Less than 25% Travel required for training and/or team meetings How To Apply Please Log In or Register to Upload a Resume and complete the online Application. Because of the large number of applicants to job openings, Quest Diagnostics will only contact candidates to be interviewed Closing Statement Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: 'Empowering Better Health with Diagnostic Insights.'  [All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity. *CB*

5 days 5 hours ago

Quest Diagnostics


MWS Support Engineer II/ Interface Support Engineer Quest Diagnostics - Los Angeles, CA, United States


Location: Los Angeles, CA

Company Profile:
Quest Diagnostics has headquarters in the U.S. and operations in India, Ireland, Mexico, and the United Kingdom. Our products and services are used by customers in over 130 countries. We also collaborate with many international diagnostic laboratories, hospitals and clinics to help improve human health around the world.The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals.