Live chat


McDonald's. - Chicago, IL


Job Description:

Develop, implement, maintain and/or proactively improve quality and food safety programs and policies, assessing risk to prevent failures and mitigate risk to the consumer or brand. Policies and programs will cover, but are not limited to, food, packaging, logistics/distribution, and services. Maintains up-to-date policy and program library, ensuring annual review (or as needed) and appropriate document control. Facilitates deployment of policies and programs to key, required stakeholders. Compiles, interprets and communicates the conformance to quality and food safety programs and policies across the supplier, distribution and service provider system. Identifies program and policy improvement opportunities, targeting value added activities. Leads food, packaging, distribution and service provider teams to engage in the design, review and execution of improved program and policy processes across the system. This includes leveraging best practices, benchmarking, etc.. Serves as the U.S. Center of Excellence for program and policy both from a strategic perspective as well as day-to-day critical incident management (e.g., oversight of Stock Recovery coordination and execution). Coordinate and manage third party audit firms and associated service providers (e.g. SQMS, Rizepoint). Leads food safety review process, in support of Menu Innovation, Restaurant Food Safety and the new equipment approval program.

Requisition Number:



United States

EOE Statement:

McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.

Job Type:


Minimum Requirements:

B.S degree required, advanced degree preferred.

Food Science or related degree preferred with at least 5 years of quality systems or food industry experience

Should be proficient in the development, deployment and training of programs and policies.

Knowledge of regulatory requirements and experience working with regulatory agencies is a plus.

The individual should possess strong analytical skills including problem solving and critical thinking skills, should be tech savvy and should possess excellent verbal and written communications skills to communicate findings with QS and other professionals.





People/Relationship Management:

Communicates the McDonald’s quality and food safety vision, plan and implementation progress, and measures of success to key stakeholders. Assists in assuring supplier and McDonald’s strategic plans are aligned. Acts as a relationship partner with internal and external customers by establishing and building open lines of communication. Maintains open communication channels between all levels of staff and management. Provides ongoing coaching and training of Supply Chain, suppliers and other departments, ensuring cross functional team engagement. Directs consultants and outside technical resources as appropriate. Cultivates and promotes working relationships within McDonald’s and with senior-level counterparts in other corporations and outside professional organizations to gain and share knowledge (e.g., best practices).

System Training:

Identifies, develops, deploys and maintains training systems and infrastructure to manage system compliance. Working with QS team, ensures maintenance of training materials and ongoing training matrices. Provides training in all forms (e.g., webinars, presentations, one-on-one) to key stakeholders on an annual and as needed basis.

Innovation and Technology:

Stays current with industry technology and systems, bringing applicable ideas and potential solutions to the QS team.

Department Support:

Anticipates current and changing business needs. Supports the Director of Quality Systems and the QS team in managing emerging quality and food safety risks. Working with QS and SCM team, ensures the appropriate quality and food safety programs and policies are in place to execute the QS quality plan. Collaborates in the development, support and execution of the department plan and scorecard measurements. Follows the Values of McDonald’s Supply Chain and operating principles.

Job Title:

Manager, Quality Systems - Programs



15 days 12 hours ago



MGR-QUALITY ASSURANCE McDonald's. - Chicago, IL, United States


Location: Chicago, IL

Company Profile:
McDonald's is the leading global foodservice retailer with more than 35,000 local restaurants serving nearly 70 million people in more than 100 countries each day. But that is just one part of the whole story. Learn more about our Executives, search our Frequently Asked Questions, and get a taste of McDonald’s History.We’re determined to continuously improve our social and environmental performance. McDonald's brand mission is to be our customers' favorite place and way to eat and drink. Our worldwide operations are aligned around a global strategy called the Plan to Win, which center on an exceptional customer experience – People, Products, Place, Price and Promotion. We are committed to continuously improving our operations and enhancing our customers' experience.