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Gap Inc.

Loss Prevention Lead - 3rd Shift - Fresno Distribution Center

Gap Inc. - Fresno, CA

Loss Prevention Lead - 3rd Shift - Fresno Distribution Center

in

Fresno

California

Loss Prevention Lead - 3rd Shift - Fresno Distribution Center

3400 GAP DRIVE

Fresno, California

93727

JOB#: 222043

DATE POSTED:Nov. 29, 2017

JOB STATUS: Full-time

GENERAL SUMMARY:

Responsible for protecting the assets of the company and ensuring a safe environment for our DC employees and visitors. The LP Lead assists with the recruiting, training, development and supervision of Loss Prevention Agents. The LP Lead coordinates the activities of 2-8 LP Agents to perform duties that directly support the core supply chain LP responsibilities of physical security, safety, inventory management, auditing, and investigations. The LP Lead utilizes the tools and resources available to initiate, coordinate and manage internal investigations. The LP Lead, and their team of LP Agents, works closely with DC Operations to increase LP awareness, maintain operational excellence and minimize shortage within their area of responsibility. The LP Lead assists the local LP Management Team with the daily operations of the department and facility and serves as the primary point of contact for DC Operations in the absence of LP Management. The LP Lead also serves as a primary point of contact with the public (eg. visitors, law enforcement and other government officials).

ESSENTIAL DUTIES & RESPONSIBILITIES:

Contribute to shortage reduction: Inventory Management, Auditing & Investigations. 50%

Positively demonstrate the company’s Core Values by developing trust and respect among peers and management.

Drive a culture of shortage awareness by implementing and maintaining effective education and training programs

Maintain a functional knowledge of all DC functions and warehouse management systems (WMS, nWMS, WMOS)

Can explain all, and work in most, operational departments. Maintains communication channels with Operations Management to identify target areas of opportunity. Provides feedback on operational opportunities.

Responsible for coordinating, and performing – as needed, inventory control audits in dedicated and/or integrated distribution environments:

A. Retail: inbound, stocking, picking (manual pick, put to store & sortation), shipping, and quality control

B. Online: inbound, stocking, picking (manual pick, sortation), packing, shipping, and quality control, e-commerce system audits, refunds/returns, missing packages, fraud/chargebacks

Responsible for initiating and managing internal and external investigations based off the above audit results and/or information received from floor associates

Responsible for assisting Supply Chain Investigations Managers, Field Investigators and Field Loss Prevention partners investigations as requested

Assists in pipeline and brand protection investigations; including off-campus site visits and audits as required

Act as a witness during loss prevention interviews as conducted by LP Leaders (Supervisors, Managers, etc…) in distribution centers and stores

Advise Loss Prevention Management of all investigations

1. Leadership, training and development 25%

Works closely with the LP Supervisor to develop schedules and determines assignments for LP Agents.

Oversee the general and daily activities of between 2 and 8 Loss Prevention Agents.

Coordinate all aspects of each shift by ensuring that all functions of the shift are being executed; including daily breaks, weekly and monthly audit responsibilities and assisting in the initiation of investigations

Train all LP Agents in all aspects of their daily, weekly and monthly responsibilities

Monitor work assignments and projects for the Loss Prevention Agents, to assist in their professional development

Coach and motivate staff to ensure goals are achieved and that service levels are maintained or exceeded.

Participate in and supervise the on-boarding process for all new LP Agents within area of responsibility.

Participate in New Employee Orientation classes as well as individual training sessions with DC employees to foster a positive LP culture.

Assist LP Management Team with the daily operations of the department and facility

Act as liaison with Operations Management and assist with their needs as appropriate

Assumes leadership responsibilities in the absence of the LP Management

3. Maintain a safe crime-free environment for DC employees and visitors. 25%

Maintain communications between Loss Prevention and Facility Management

Responsible for the access control and physical security of the local distribution center(s). Partner with LP Agents to ensure all access control, physical security and safety/BCP compliance expectations are being executed effectively.

Access control:

Manage and maintain the local card access system (create new/replacement badges, deactivate badges)

Monitor associate, vendor and visitor entrances and exits from the buildings and parking lots.

Ensure that all contractors and visitors are signed in and escorted to work areas

Interact with law enforcement, emergency services and other government agencies that visit the campus in accordance with Gap Inc. policies and procedures

Physical Security:

Conduct bag checks on all associates, vendors and visitors entering and leaving the building

Responsible for keeping the facility secure during non-operational hours

Monitor and respond to local facility alarms

Monitor maintain the local CCTV system

Conduct internal and external security patrols

Perform system tests and inform LP Supervisor of equipment in need of repair

Coordinate repairs for all alarms burglar and fire alarm and CCTV systems the local distribution center(s)

Assist with alarm system testing and modifications for the campus by working in conjunction with the alarm company; obtain new bids when required

Safety/Business Continuity Planning (BCP):

Assist with emergency events (eg. Fire, Tornado and Earthquake)

Serve as first responder for safety incidents

Responsible for dispatching life squads, fire department and police departments as needed while acting as departmental liaison with these agencies, LP Leadership and DC Operations when required

Trailer activity:

Responsible for managing all inbound and outbound trailer activity; or oversee the contract security officers charged with these tasks where applicable

Inbound: Verification of seal chain of custody and ensure the bills of lading are properly received and stamped in the absence of receiving personnel.

Outbound: Checking bills of lading against trailer and seal numbers assuring that the shipments have proper documentation.

Maintain inbound & outbound trailer logs

Maintain the physical security of the trailer yard

Teach, coach and train LP Agents respond appropriately to crisis and security incidents; including resolution and follow u to leaders.

Generate LP incident reports for security and safety events

Review incident reports submitted by LP Agents to ensure compliance with loss prevention standards.

ORGANIZATIONAL RELATIONSHIPS:

Will have daily interaction with the local Loss Prevention team, DC Operations management and associates. Works closely with LP Supervisor and is responsible for the training and development of LP Agents. Interfaces with Field and Corporate Business (ie. Supply Chain Investigations Managers, Store Loss Prevention teams, HR, ER, Transportation). Interacts frequently with visitors, law enforcement and other government agencies.

REQUIRED QUALIFICATIONS:

1) Knowledge, skills & abilities:

Knowledge of Loss Prevention and/or security procedures including experience conducting and resolving investigations

Excellent interpersonal communication and conflict resolution skills

Excellent delegation and follow-up skills. Strong ability to disseminate work drive results through others.

Able to lead, coach, and train team of indirect reports

Able to influence key business partners without authority

Able to maintain constant awareness of surroundings; attention to detail

Self-motivated; must be able to multi-task and work in fast paced environment work with little supervision

Must present a professional demeanor and appearance at all times

Advanced time management, organizational, problem solving and decision making skills.

High professional standards regarding customer service and confidentiality.

2) Minimum educational/experience level:

High School Diploma or equivalent required

4 years or retail Loss Prevention experience, or Bachelor’s degree (preferred)

CPR/First Aid Certification (preferred)

State certification required, where applicable.

3) Physical Requirements:

Be available to work any shift or facility within campus upon request appropriate to business needs

Must be able to stand/walk distribution center floor for hours at a time.

Must be able to lift and carry 50lbs.

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

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Loss Prevention Lead - 3rd Shift - Fresno Distribution Center Gap Inc. - Fresno, CA, United States

   

Location: Fresno, CA

Company Profile:
Doris and Don Fisher opened the first Gap store in 1969. The reason was simple. Don couldn’t find a pair of jeans that fit. They never expected to transform retail. But they did. Guided by humility, compassion and a strong desire to win, the Fishers grew their company thoughtfully. Customers responded. Today, Gap Inc. is a leading international specialty retailer with six brands – Gap, Banana Republic, Old Navy, Piperlime, Athleta and INTERMIX – more than 3,500 stores and almost 134,000 employees. We’re growing globally, and just within the last few years, we opened our first stores in China and Italy. We're expanding online shopping to customers, too. Today, customers in about 90 countries can buy our products. While many things have changed since 1969, the principles on which we were founded have stayed the same: creativity, delivering results, doing what’s right and always thinking of our customers first.