Logistics Services RepresentativeT.K. Maxx - Marlborough, MA
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Date:Jan 4, 2018
Location:Marlborough, MA, US
Company:TJX Companies, Inc.
Success is always in style at TJX! Continue to explore career opportunities at TJX, a Fortune 100 company and the leading off-price apparel and home fashions retailer in the U.S. and worldwide. At TJX, we are proud that, for 40 years, we have been providing amazing value to our customers, but the merchandise we sell is just part of our story. We believe our Associates bring our business to life, and we aim to support you by making TJX a terrific place to work. We are committed to leveraging the differences among our Associates, and believe that the diverse skills, experiences and background that you bring into the organization will help us continue to succeed.
Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as tjmaxx.com and sierratradingpost.com in the U.S.; Winners, HomeSense and Marshalls in Canada; TK Maxx in the U.K., Ireland, Germany, Poland, Austria and the Netherlands, as well as Homesense and tkmaxx.com in the U.K.; and TK Maxx in Australia. With over $33 billion in sales, more than 3,800 stores, and 235,000 Associates in 2016, TJX is an exciting place to grow your career!
This role provides logistics support to Inbound Transportation Vendors and Carriers. They ensure timely and effective communication to both parties addressing performance issues, conducting new vendor set-up, assisting with order submission, etc. The role works cross-functionally providing support to Transportation Planning Analysts and other areas within Logistics. The individual performs systems administration duties to support vendor and carrier related issues and service needs.
Major Areas of Responsibility
+ Provides a high level of service to vendors and carriers. Responds to incoming calls and inquires timely and effectively, maintaining a high level of “on-duty” call time.
+ Answers vendor questions relative to routing requests, purchase order start-ship and cancel dates, TJXLogistics.com website specifics, and POE shipments.
+ Establishes new user profiles, and provides access to the E-Routing website. Maintains vendor location codes and grouping hierarchy. Identifies multi-party vendors, and performs vendor groupings.
+ Performs case-by-case analysis of vendor locations database to ensure correct access for vendors. Ensures correct provisioning of user accounts to prevent inadvertent or intentional access to unauthorized data.
+ Provides support to vendors using E-Routing (Delivery Management System) and assists vendors to achieve success in E-Routing. Confirms shipping authorization numbers and verifies carrier pick-up dates for vendors as needed. Analyzes and troubleshoots E-Routing issues.
+ Performs systems administration duties to support vendor and operational needs. Educates vendors on the benefits and requirements of utilizing E-Routing. Assists them in initial submission of orders. Explains systems security requirements required by Sarbanes-Oxley to vendors.
+ Processes vendor code adds for existing vendors.
+ Supports Associate Planning with carrier performance issues and inquiries. Assist with the proactive management of carrier and vendor performance and problem resolution.
+ Interacts with Planning Analysts relative to vendor issues on carrier pick-ups and potential service issues. Collaborates for resolution.
+ Participates in Cross-functional training and coverage with other areas.
+ Must be flexible to accommodate coverage schedules as is required by the business.
+ Assist with basic reporting input and generation.
+ Special projects as assigned
Minimum job skills required to perform this job:
+ Outstanding communication skills and phone call etiquette
+ Ability to Multitask and work in a fast paced environment
+ Ability to confidentially interact with all levels of Management
+ Ability to embrace change/changes in priorities
+ Display a high degree of personal initiative, accountability, with an emphasis on teamwork and customer focus
+ Strong ability to work as part of a team and be receptive to other points of view
+ High attention to detail
+ Participation in rotational Holiday coverage
+ Flexible and willingness to work overtime as requested
+ Proficient in Microsoft Office (Word, Excel and PowerPoint)
+ Bilingual skills are a plus
Minimum experience required to perform this job:
+ 2 or more years of customer service, supply chain, merchandising/planning, distribution experience, or relevant formal education
What's In It For You?
As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. Apply now.
Nearest Major Market:BostonJob Segment:Logistics, Merchandising, Retail Sales, Customer Service Representative, Apparel, Operations, Retail, Customer Service, Fashion
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11 days 4 hours ago
applyLogistics Services Representative T.K. Maxx - Marlborough, MA, United States
The TJX Companies, Inc. is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide, ranking No. 115 in the most recent Fortune 500 listings. With nearly $26 billion in revenues in 2012, more than 3,000 stores in six countries and approximately 179,000 Associates, we see ourselves as a global, off-price value retailer. TJX operates four major divisions: The Marmaxx Group (T.J. Maxx and Marshalls) and HomeGoods in the U.S.; TJX Canada (Winners, HomeSense and Marshalls); and TJX Europe (T.K. Maxx and HomeSense). In December 2012, TJX acquired Sierra Trading Post, an off-price Internet retailer.
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