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Pioneer Natural Resources Company

Logistics Dispatch Manager

Pioneer Natural Resources Company - Midland, TX

Job Description:

Job Description

Oversee Logistics Dispatch Center’s operation on a 24-hour basis.  Hire, staff, and schedule personnel at appropriate levels to adequately service Dispatch Center’s objective needs.  Manage daily work load, approve vacation requests, approve time sheets, and ensure that all personnel are performing their duties in accordance with all company procedures and policies.

Ensure that all incoming calls and emails for services and products s are answered, scheduled & logged.  Devise and maintain a Logistics Dispatch Center call tracking system that tracks 100% of all service or product delivery requests from the initial call, documenting all service and product quantity and timing requirements as supplied by company rig supervisor, and all subsequent calls and correspondence with Supplier through confirmation of arrival on well site location.  Responsible for the design, customization, maintenance, and operation of required software applications to support the overall Logistics Dispatch Center’s functionality, including GPS tracking of supplier service response.

Devise and maintain function-specific Key Performance metrics of Logistics Dispatch Center on a weekly, monthly, and quarterly basis.  Metrics such as call load intensity per time of day, amount of time to respond to a call, and accuracy of dispatch from supplier to well site would be a few examples of metrics used to measure the effectiveness of the Logistics Dispatch Center.

Meet with company rig supervisors and superintendents as required to address any Logistics Dispatch Center issues.  Identify and implement standard procedures to ensure exceptional customer service, and build reliable communication and trust with well site personnel.

Acts as second tier support to dispatchers, as required, with dispatching operation.

Meet with suppliers as required to ensure consistent recognition that Logistics Dispatch Center personnel are calling to dispatch crucial services and products to well site locations on behalf of the PAT Drilling organization.  Identify and resolve any communication problems.  Modify Logistics and Dispatch standard procedures according to results of problem resolution.

Meet with suppliers as required to ensure consistent recognition that Logistics Dispatch Center personnel are calling to dispatch crucial services and products to well site locations on behalf of the PAT Drilling organization.  Identify and resolve any communication problems.  Modify Logistics and Dispatch standard procedures according to results of problem resolution.

Performs other duties as assigned by Director.

EDUCATION & EXPERIENCE:

HS Diploma or equivalent certification required.  Bachelor’s degree in Logistics, Supply Chain, or Business preferred.

Minimum 8 years logistics dispatch job-related experience and 1-3 years direct personnel supervisory experience.

Good verbal and writing skills.  Customer service oriented. 

Able to work 12 hour shifts as required.

Proficient in Microsoft Office suite; Microsoft Word, PowerPoint, Excel.

Pioneer Natural Resources is an EEO/AA-M/F/disability/veteran Employer.

8 days 21 hours ago

Pioneer Natural Resources Company

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Logistics Dispatch Manager Pioneer Natural Resources Company - Midland, TX, United States

   

Location: Midland, TX

Company Profile:
Pioneer Natural Resources' corporate headquarters is located at 5205 North O’Connor Boulevard, Suite 200, Irving, Texas 75039. Our offices and operations are in Texas, Kansas, Colorado and Alaska.