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Expedia, Inc.

Lodging Partner Associate III - Spanish & Portuguese

Expedia, Inc. - Spain, SD

ExpediaWe’re looking for a candidate fluent in both Spanish and Portuguese.As a Lodging Partner Associate, you’ll join a team whose focus is on providing operational support for LPS Market Management and support for  Expedia customers and Expedia hotel partner (supplier) experience including efficient transaction processing and providing mission critical linkages between our customers, Expedia and our partners.The Lodging Partner Associate team supports LPS Market Management, Expedia customers and suppliers in key operational tasks including, but not limited to; contract loading, production loading, DRR loading, extranet training/password resets etc, customer service issue management, content escalation issues, payment and accounting issues, room type and rate plan creation, renewals. Lodging Partner Associates will also be involved in miscellaneous project work and data entry.Responsibilities:Provide operational support inclusive of revenue generating work-types and complex supplier relations issues to hotel partners and Market Management team.  Educate and inform suppliers on self-service functions.Successfully gather and analyze information in supplier case managementMake effective decisions within his/her authority supporting Expedia suppliers, escalate as necessary.Investigates and takes action to meet Expedia’s needs.Growing functions in support of suppliers – inventory management services, data entry, and training.Exercises good judgment in decision-making on behalf of supplier relationship managementMaintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.Be highly effective in managing multiple projects simultaneously.A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and conciselyMaintain acceptable quality scores on all calls.Maintain acceptable level of performance.Provide solutions to the customer and provide any additional customer service /education as needed.Flexibility and willingness to assist where and when needed as directed by Manager.Answer and resolve first level hotel partner queries.Assist the Market Manager & Market Revenue Specialist in all administrative related process and tasksManage the process of content and photo administration.Manage the process of contract and promotion administration.Manage all accounting related process including accounts payable inquires from hotels.Provide training for hotel partners on the Expedia systems.Handle the initial phase of hotel guest relocations.Adhoc project supportData entry projectsAbility to work and thrive in a multi-tasked, fast paced environment.Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysisQualifications:Fluent proficiency & comprehension in English is requiredDegree required or related work experience.Strong ability to multi-task while effectively communicating with suppliersProfessional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experienceTeam player.Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computersAbility to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive wayStrong time management skillsAbility to develop effective solutions to difficult problems or situationsIs confident about his/her ability to contribute effectivelyIndependently driven to learn new applications, technologies, and skillsResponds effectively under stressful situationsWith guidance, learns quickly on the jobTakes responsibility for his/her actions and is receptive to constructive criticism Work Experience and Education Guidelines:Degree level backgroundTravel industry background with customer service support experience (preferred), but could be a university graduate with the appropriate competenciesPrevious experience in customer care position (preferred).Core Competencies:Problem Solving/Judgment - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, communicates decisions to others.Organizational Effectiveness - Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and get things done in a complex multi-level organization.Customer Focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers *LI-JS1LPS-GSO-EMEA-OTHERExpedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.About UsOur mission is to revolutionize travel through the power of technology.Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to thousands of hotels and vacation rentals, hundreds of airlines, thousands of activities, and dozens of car rental companies and cruise lines. Please visit www.expediainc.com to learn more about our travel brands.Posted YesterdayFull timeR-25607

6 days 19 hours ago

Expedia, Inc.

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Lodging Partner Associate III - Spanish & Portuguese Expedia, Inc. - Spain, SD, United States

   

Location: Spain, SD

Company Profile:
In 1996, a small division within Microsoft launched online travel booking site Expedia.com®, giving consumers a revolutionary new way to research and book travel. Since that time, Expedia, Inc. has evolved into the world’s leading online travel company, with a portfolio that includes approximately a dozen of the world’s most notable travel brands.