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Brunswick Corporation

Life Fitness - Customer Care Specialist

Brunswick Corporation - Rosemont, IL

Life Fitness - Customer Care Specialist




It is our people behind life’s passions who will make the big difference. If you are interested in becoming part of a company that delivers market leading products, driving your own career and working with brands committed to active lifestyles, then you’ve found your fit.

Have what it takes? Join us.

As the Customer Care Specialist at Life Fitness, you will

Verifiy sales order correctness and completeness with the customer prior to entering order.

Enter, schedule, and make available to ship all sales orders for their respective customers accurately and timely.

Notifiy inside and outside sales team of any order modifications that the customer is making.

Coordinate and manage all orders for their respective customers to assure all credit and leasing issues are resolved in a timely fashion and are complete before the scheduled ship dates of orders.

Establish and maintain communication with the inside and outside sales representatives through AURUM regarding the status of each sales order.

Assume the lead contact role with the customer; resolve any issues that may impede prompt delivery and successful installation of customer orders.

Notify customer and sales force of issues that may prevent the customer from being fully satisfied; work to resolve these issues in a timely fashion.

Maintain accurate records of all communication with customers and sales reps.

Create and maintain customer and site information within the master file.

Maintain order logs and filing system to ensure that reports are accurate and meet supervisory review based upon departmental standards.

Keep abreast of current production schedules, product changes, and new product instructions as they relate to existing and new customer orders.

Participate in the development of procedures for the Customer Care function.

Attend meetings and provide status of orders as required.

Make order modifications in response to changing customer needs.

What are we looking for in you?

Education: Associates degree or equivalent

1 year experience in customer service, order management, or related function

Previous experience in a customer-facing role

Technical savvy; proficiency using Microsoft Suite (e.g. Excel and Word) is necessary

An infectious positive attitude and desire to learn

An ability to cultivate strong relationships with customers and colleagues

Strong written and verbal communication skills

Excellent customer service, time management, interpersonal and analytical skills with a proven ability to multi-task, prioritize, and work efficiently in a fast-paced environment

Strong decision making, organizational and creative problem-solving skills with the ability to overcome unforeseen obstacles

About Life Fitness:

Life Fitness, a division of Brunswick Corporation, is the global leader in the fitness industry. Our mission is to provide solutions that get the world moving and help people lead active and healthy lives. Since 1977, we have been designing and manufacturing cutting-edge, best-in-class fitness products for commercial facilities and home use. We have something for everyone with innovative cardio, strength, and group training products including treadmills, exercise bikes, elliptical cross-trainers, rowers, and weight and group training equipment. We operate under the brands Life Fitness, Hammer Strength, Cybex, Indoor Cycling Group, SCIFIT and Brunswick Billiards.

We are the people behind life’s passions.

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at:

or 1-888-735-4767.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

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#Brunswick Corporation - Life Fitness

Brunswick Corporation (NYSE:BC) is home to the people behind life’s passions. Our company is made up of some of the world’s leading lifestyle brands in categories such as recreational boats, marine engines, fitness equipment, active recreation, and activated workplace products. While we are family to 14,000 employees around the world, three divisions in more than 30 countries create a local environment, with our global headquarters in the Chicago suburb of Mettawa, IL.

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Location: Rosemont, IL

Company Profile:
Today, Brunswick is a market leader in the marine, fitness, and bowling and billiards industries. We have made a commitment to focus our efforts on our core businesses and, as a result, have drawn upon decades of experience to design, build and market world-class recreational products. No company has Brunswick’s breadth and scope in the marine industry. No company rivals Brunswick’s quality and innovation in fitness equipment. And no company possesses Brunswick’s knowledge and heritage in bowling and billiards.