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Humana Inc.

Learning Policy Consultant/Technical Writer

Humana Inc. - Cincinnati, OH

Learning Policy Consultant/Technical Writer




Role: Learning Policy Consultant/Technical Writer Assignment: HCS Learning Location: Waterfront Plaza in Louisville Kentucky or work at home anywhere

We’re looking for associates who are dedicated to service and believe in following the Golden Rule of treating others the way you want to be treated. Humana was founded on this premise, and this value is reflected in our expectations for providing perfect service to our consumers, providers, employers, agents and others with whom we work. At Humana, Perfect Experience® means getting the basics done right, delivering value and quality, and providing everyone with personalized attention and guidance. We want to engage with our members through every step of their journey to lifelong well-being. This includes meaningful direct consumer interaction and developing positive relationships with healthcare providers. We’re looking for people who improve their own well-being by looking out for the best interests of others.

Assignment Capsule

Be a part of our HealthCare Services Learning organization - deliver value and quality in a fast-paced environment.

Humana is seeking a Learning Policy Consultant/Technical Writer who will be responsible for the following:

Leading efforts with clients and project teams to build and maintain strong partnerships in a matrixed business environment.

Demonstrating effective consulting skills.

Partnering with clients to analyze and identify root causes of the gap and interventions to close the gap.

Identifying opportunities to improve or enhance performance support solutions.

Recommending alternatives when performance support is not the best solution.

Researching and gathering convoluted information and organize it into clear, easy-to-understand process and procedures.

Implementing high-quality performance support solutions that have measurable impacts to the business.

Managing project and client documentation support/maintenance.

Participating in compliance activities related to accreditation and government regulations.

Role Essentials

Bachelor’s Degree

A minimum of 3 years of technical writing experience

Strong MS Office skills

Consulting skills to identify gaps in procedural documentation

Ability to work with Subject Matter Experts in internal support groups to drive business results

Excellent oral and written communication skills

Strong organizational and problem-solving skills

Ability to learn new systems, processes and procedures quickly

Ability to create concise, well-written and easy-to-follow process and procedure documentation

Strong writing and editing skills

Attention to detail

Role Desirables

Master’s Degree

Familiarity with SharePoint

Experience with XMetal Author, Visio, and Adobe PDF Maker

Reporting Relationship

You will report to a Process Manager.

Additional Information

At Humana, we know your well-being is important to you, and it’s important to us, too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.

After applying, we encourage you to join our Talent Network as well, so you can stay informed and up to date on what’s happening around our organization in the changing world of healthcare.


Learning Policy Consultant/Technical Writer



Other Locations:

US-WI-Green Bay, US-Texas-San Antonio, US-KY-Louisville, US-GA-Atlanta, US-OH-Cincinnati, US-TN-Brentwood

Requisition ID:


Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We also provide free language interpreter services. See our full accessibility rights information and language options.

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16 days 20 hours ago

Humana Inc.


Learning Policy Consultant/Technical Writer Humana Inc. - Cincinnati, OH, United States


Location: Cincinnati, OH

Company Profile:
Humana's diverse lines of business work to serve all types of consumers. From families to seniors to military members to self-employed individuals, there is a plan to meet many unique needs. Find out how Humana's associates and corporate leaders are committed to customer service. Our team uses innovation to deliver results to our consumers.