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Capital One Financial Corporation

Learning Consultant

Capital One Financial Corporation - Chesapeake, VA

Learning Consultant

in

Chesapeake

Virginia

Chesapeake (12051), United States of America, Chesapeake, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Learning Consultant

Title: Learning Consultant

Level: Principal Associate

The best leaders dont just motivate, they inspire. Thats how we reach our goals and why we reward outstanding results. Sound like you? Then consider Capital One, a financial services leader and FORTUNE 200® company, where youll find an environment that values your abilities and rewards results that drive business success. Summary: Responsible for analyzing, designing, developing and facilitating the training for our auto finance originations team. This includes:

• Working with managers to define desired training results;

• Providing curriculum design and development within all levels of the organization;

• Monitoring and controlling expenses to ensure programs stay within budgeted costs:

• Deliver outstanding service to internal customers and contributes to the overall success and performance of originations associates.

Responsibilities:

• Consult with managers, leaders and partners to define and deploy training that helps associates understand expected progress and milestones

• Facilitate learning and development curriculum

• Apply knowledge of adult learning theory and fundamentals into curriculum development

• Select proper training medium, including classroom, CBT, WBT and job aids

• Identify training needs by conducting surveys, interviewing appropriate managers, business subject matter experts and evaluating feedback from existing programs

• Manage the new hire process with associates and managers

• Measure the effectiveness of training programs and evaluate their impact on service quality and the customer experience

• Take on additional tasks or projects, assisting other training team members and cross-functional partners, as needed

• Travel as needed (up to 25% at times) to other company locations for training purposes

• Manage the curriculum integration with new businesses, as needed

• Manage multiple projects while delivering by required deadline

Basic Qualifications:

• Bachelors Degree or military experience

• At least 2 years of experience in Classroom Training and Content Development

Preferred Qualifications:

• Masters Degree or Military Experience

• At least 3 Years of Sales Training experience, with an emphasis in relationship development and customer experience

• At least 3 Years of Auto Finance or installment lending training experience

• At least 3 years of experience in Microsoft Office

• At least 3 years of experience in Training Design, Development Delivery

• At least 3 years of experience in Consulting

• At least 3 years of experience in Project Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

9 days 22 hours ago

Capital One Financial Corporation

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Learning Consultant Capital One Financial Corporation - Chesapeake, VA, United States

   

Location: Chesapeake, VA

Company Profile:
Capital One isn't just concerned with what's in your wallet; it's interested in your bank account as well. The company is best known as one of the largest issuers of Visa and MasterCard credit cards in the US, but it also boasts a banking network of approximately 1,000 branches, mainly in New York, New Jersey, Louisiana, Texas, and the Washington, DC area. Subsidiary ING Direct offers online and direct banking without branches. Capital One, which serves more than 50 million customers in the US, Canada, and the UK, also has units that offer auto financing, write home loans, sell insurance, and manage assets for institutional and high-net-worth clients.