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The M&T Bank

Learning Consultant - Retail/Business Banking/Digital Banking

The M&T Bank - Rochester, NY

Learning Consultant - Retail/Business Banking/Digital Banking



New York


Responsible for strategic planning and management of training needs for Retail, Business Banking, and Digital Banking business lines. Will work with the senior management within those business lines to determine and implement effective training solutions that close performance gaps and directly improve job performance.


Work with business line leadership to identify key priorities and ways in which those business priorities can be achieved through learning solutions.

Develop excellent working relationships with executive and senior level management across assigned business lines and effectively communicate the scope and value of the L&D function in empowering high preforming teams across the organization.

Utilize the L&D consulting framework, together with appropriate consulting tools and techniques to facilitate quality, consistent, business unit engagement.

Conduct, needs assessments and trend analyses required to develop strategic learning plans across assigned business lines, ensuring alignment with business priorities, goals, and activities.

Review and analyze business plans & results, market factors and industry trends to identify learning problems, root causes and other solutions to business needs and shortcomings.

Collaborate with senior business leaders and HRBPs to develop medium term (18-24 month), strategic and tactical learning plans to achieve business objectives and focus on opportunities to drive improved performance.

Work with business areas to select appropriate measurement and evaluation strategies. Leverage LMS data, as well as HR and business line performance metrics to demonstrate learning outcomes, and value to the business. Prepare analysis to report ROI of learning opportunities to the organization.

Work with business line management to ensure that appropriate emphasis is placed on sustainment and reinforcement of learning events.

Manage multiple internal projects and/or client engagements simultaneously. Manage project plans and budgets to achieve optimal learning impact, aligned with business priorities.

Partner with L&D leadership, and in particular the Content Design and Development and Ops & Analytics teams, to prioritize creation and delivery of learning solutions to meet business needs.

Develop a working knowledge of assigned business areas, to understand how learning initiatives can be linked to improving business and individual performance.

Establish governance within assigned business lines to ensure priority training needs have learning resources properly aligned.

Work with embedded training units within business lines to establish the optimal model to meet the training needs of the business.

Understand and adhere to the Companys risk and regulatory standards, policies and controls in accordance with the Companys Risk Appetite.

Identify risk-related issues needing escalation to management.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Complete other related duties as assigned.


Learning and Development is a Center of Excellence in the Human Resources division responsible for providing programs consistent with the Banks goals for talent development, engagement and retention, and employee onboarding. This position is critical to ensuring the learning and development needs of employees in the assigned line of business/functions are met. As such, the position will translate needs into training design, development solutions to address performance gaps.

Partner with other HR business line colleagues to forecast and support emerging (or future) performance competencies and trends to meet business goals.

Provide counsel on key organizational issues related to development of employees.


Bachelors degree with concentration in Human Resources or applicable field, plus a minimum of 5 years relevant business experience, or in lieu of a degree, a combined 9 years higher education and/or work experience, with a minimum of 5 years relevant business experience.

Fluent public speaking skills and presentation experience to senior audiences.


Masters of Business Administration (MBA).

Supervisory/management experience.

Track record of delivering practical recommendations and solutions.

Experience in strategic planning and project management.

Proven success in effectively influencing senior leaders.

Expresses views clearly and logically, both verbally and in writing.

Commands the respect of peers, internal and external clients.

Comfortable working in a flexible and dynamic team environment.

Highly motivated, demonstrates a willingness and ability to learn quickly and apply this knowledge in practice.

Ability to make decisions independently.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

Employer's Job# 3DG27

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8 days 15 hours ago

The M&T Bank


Learning Consultant - Retail/Business Banking/Digital Banking The M&T Bank - Rochester, NY, United States


Location: Rochester, NY

Company Profile:
Times like these call for a financial services partner that has stood the test of time. Established in 1856 as Manufacturers and Traders Bank, today we’re the M&T Bank Corporation, one of the 20 largest US headquartered commercial bank holding companies, with current assets of $97.1 billion (as of June 30, 2015) and more than 650 branches, account access at over 1,500 M&T Bank ATMs and more than 15,000 employees throughout New York, Maryland, Pennsylvania, Washington, D.C., Virginia, West Virginia, New Jersey, Florida, Delaware and Toronto, Canada (Deposits with M&T are not insured by the Canada Deposit Insurance Corporation (CDIC)).