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salesforce.com, inc.

Lead Technical Writer, Infrastructure Planning, Design, and Operations

salesforce.com, inc. - Bellevue, WA

Category: Technology - Technical Documentation

Location: US - Washington - Bellevue

Post Date: 12/04/2017

Want to help Salesforce in a big way?

Apply your passion for data science to help Salesforce scale its world-class data center infrastructure. You'll work closely with teams across the Infrastructure Planning, Design, & Operations cloud to create and maintain new doc sets that drive the use of data across our entire organization to influence key design and business decisions. You'll work not only with data scientists, but hardware engineers, capacity planners, and business analysts to help our teams reduce cost-to-serve for the entire company.

Role Overview

We're a great team of writers who work collaboratively with engineers and project managers to document and scale the Salesforce infrastructure. You're a problem solver with excellent people skills who knows the needs of business analysts and engineers and will write easy-to-understand process and analysis documentation that supports infrastructure strategy decisions. You will manage a large portfolio of diverse writing projects, such as hardware configuration, diagrams, and documentation for internal processes. You have the right mix of technical knowledge, technical writing skills, Web skills, and creativity to deliver this documentation in the format best suited for various audiences.

Required Experience/Skills:

6 years of experience writing developer-focused documentation for software development audiences, or equivalent experience writing or testing code and at least 2 years of writing documentation

Ability to meet tight deadlines with multiple deliverables

Experience with IDEs, Web services technologies, APIs, SDKs, or object-oriented programming

Great people and communication skills

Focus on quality and details

Ability to learn new technologies quickly

Excellent problem solver

Strong team player

Customer advocate

Bachelor's degree in a technical or communications field, Computer Science, Engineering or related field

Desired Experience/Skills:

Experience documenting enterprise-class client/service software

Ability to read code, write your own code examples, and develop your own apps

Experience with Confluence

Ability to work with management to establish goals and priorities

Experience with video and image editing software

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named Forbes' World's Most Innovative Company in 2017 and one of the World's Most Innovative Company the previous five years. We have also been named one of Fortune's 100 Best Companies to Work For nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for family) made up of our employees, customers, partners and communities, we are working to improve the state of the world.

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Lead Technical Writer, Infrastructure Planning, Design, and Operations salesforce.com, inc. - Bellevue, WA, United States

   

Location: Bellevue, WA

Company Profile:
Salesforce.com is the enterprise cloud computing leader. Our social and mobile cloud technologies—including our flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways.