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Target Brands, Inc.

Lead Specialist Facilities Management Operations Center - 1st Shift

Target Brands, Inc. - Brooklyn Park, MN

About us:Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From Guest Service Professionals and Product Designers, to Vendor Managers and Financial and Workforce Management Analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on. FRS includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Client Support Center (CSC), we pride ourselves on infusing every interaction with the signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from Headquarters to Stores to Distribution Centers. As a Lead Specialist in our Facilities Management Operations Center (FMOC), you will provide support to internal Target team members such as FMOC Sr. Specialists, FMOC leaders, and Property Management (PM) teams, along with external partners such as Target service Vendors. You will execute on specific operational processes that are integral to supporting FMOC and Property Management assets at all Target locations including Headquarters, Stores and Distribution Centers. Your primary function will include supporting connected assets such as HVAC, Fire & Security, and Refrigeration systems within Target stores by taking phone calls from Target vendors to resolve Property Management asset issues, resolving panel and network communication issues related to connected assets, and acting as a subject matter expert related to key assets within stores to support the resolution of downtime. You will also respond to client contacts, including escalated contacts as well as providing chat and off phone work support. You will provide support in the development of training content for both new hire and refresher trainings throughout the fiscal year along with supporting the facilitation of our new hire classes and onboarding initiatives. You will provide support by understanding and assisting in process improvements and execution by collaborating with cross company partners to create knowledge documents that outline how to best support asset related issues in Stores, DCs and HQ buildings. As a Lead Specialist in FMOC, you will maintain department performance standards and goals related to quality and performance metrics, along with supporting other team members in meeting their performance goals. About you: High School Diploma or GED required2-3 years proven experience in Customer Service, Contact Centers or Operations1-2 years facilities management experience Experience with facilities management, connected assets, or energy management systemsStrong analytical and technical aptitude with ability to work in a fast-paced environment Ability to work a flexible schedule including nights, weekends and holidaysCollege degree or equivalent experience preferred,employmentType:Full-time,identifier:FIN0009IE,industry:1075221,title:Lead Specialist Facilities Management Operations Center - 1st Shift,url:https://jobs.target.com/job/brooklyn-park/lead-specialist-facilities-management-operations-center-1st-shift/1118/8198926,hiringOrganization:{@type:Organization,name:TARGET},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:Brooklyn Park,addressRegion:Minnesota,addressCountry:United States,streetAddress:0509 - HQ FRS Target Northern Campus,postalCode:}}}

20 days 14 hours ago

Target Brands, Inc.

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Lead Specialist Facilities Management Operations Center - 1st Shift Target Brands, Inc. - Brooklyn Park, MN, United States

   

Company Profile:
Target Corporation operates general merchandise stores in the United States and Canada. It offers household essentials, including pharmacy, beauty, personal care, baby care, cleaning, and paper products; music, movies, books, computer software, sporting goods, and toys, as well as electronics that consist of video game hardware and software; apparel and accessories, such as apparel for women, men, boys, girls, toddlers, infants, and newborns, as well as intimate apparel, jewelry, accessories, and shoes.Further, it provides general merchandise through its Website, Target.com; and branded proprietary Target Debit Card and Target Credit Card. As of April 2, 2014, the company had 1,924 stores, including 1,797 in the United States and 127 in Canada. Target Corporation was founded in 1902 and is headquartered in Minneapolis, Minnesota.