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HRB Digital LLC.

Lead QA Analyst

HRB Digital LLC. - Kansas City, MO

Responsible for helping define Business Requirements and Functional Requirements Documents. Ensures that the applications function as specified in the documented requirements, use cases, design, and other approved documentation. Responsible for testing assigned functionality and their interaction with other internal components and applications. Utilizes test tools to automate, record defects and issues, update/create test cases, and to track test case execution status. Testing for each milestone is completed on time with a high level of quality.

Write test plans and test cases in compliance with relevant organizational standards.
Creates clearly documented defects that enable a developer to recreate the issue.
Maintains and updates test cases, test designs, service ware, and support documentation to ensure testing and support of applications is accurate.
Designs test plans in a manner that supports automation. Demonstrates the ability to write and execute automated test cases; coaches other son efficiency best practices and holds team accountable for automation. Executes end-to-end functional tests and utilizes automated tests developed by others to exercise system as appropriate. Collaborates to achieve end-to-end application and business process quality.
Acts as a customer advocate when investigating defects found in production. Provides feedback based on application knowledge and understanding of customer issues. Reviews application and project documentation to ensure it meets customer needs. Trains others on application and customer knowledge. Information, analysis and recommendations to support the product.
Skill set enables automation of at least 90% of test cases for existing functionality and 50% of regression testing for new functionality. This includes the execution of existing automation test scripts as well as personally writing and executing automated test scripts.
Demonstrates transferrable business analyst skills that can be utilized across the shared services organization; not limited to one specific application or area of expertise.
Ensures 100% accuracy of all test documentation within the standard test case and defect repository. This includes personal test cases as well as other QA analysts on the team. Accurately reports risks and progress to leadership on reoccurring basis; providing awareness to issues as well as potential solutions.
Provides tactical daily direction to QA peers, by building work plans. Also executes on work plans as directed by leadership. Asks clarifying questions and is capable of working both autonomously and collaboratively with peers and team members.
Demonstrates mastery and command for designing & utilizing \\in house\\ test harnesses; maximizing coverage and minimizing risk.
Able to act as a QA Coordinator and/or direct other QA coordinators; ensuring tight collaboration across QA team members. Acts as the single owner for QA project success. Breaks down siloed testing efforts, always ensuring complete testing coverage for all applications

Job Requirements
Minimum Requirements

Bachelor's degree in Computer Science, Information Technology, or related field, or the equivalent experience of 8 years.
Minimum of 7 years Quality Assurance, Business Analysis, Software Testing or Technical Support experience.
Experience writing and executing test plans for highly integrated projects; including customer-facing tests as well as backend systems. Is able to effectively coach others through the design and execution process as well.
Strong understanding of not only QA's BDM lifecycle requirements; but all deliverables associated with project delivery. Able to read and interpret all requirements and design documentation; building corresponding test cases that support a quality delivery. Provides input to the production design, ensuring that it satisfies all customer requirements. Identifies and develops the best test strategy based on the needs of the project and ensures all deliverables are aligned to meet that strategy.
Thoroughly understands the application from the customer business process point of view. Is able to build and execute positive and negative test cases based on business scenarios and/or use cases.
Communicates effectively to both technical and non-technical audiences.
Strong written and verbal communication skills with an external and internal customer focus in all interactions. Influences others to ensure quality deliverables are received from dependent stakeholders.
Understands the relationships between \\owned\\ components and those with which they interface. Capable of assisting with cross-component dependency analysis.
Manages data accuracy for all deliverables within the QA test repository.
Experience designing and interpreting process maps, root cause analysis, and other process improvement activities.
Experience in business analysis, including writing requirements, use cases and business scenarios.
Experience using a Play/Record automation tool such as Test Complete, QuickTestPro, or similar automation tools. Able to coach and guide others in the creation of automated scripts.
Experience using HP Quality Center or equivalent test tools.
3 years experience with creating, maintaining, and executing automated tests.

Preferred Qualifications

Experience managing the work of direct reports.
Project management experience and/or PMP certification.
Technical experience with system design and development.
Good knowledge of Defect management tools particularly HPALM required
Good communication skills with ability to coordinate across matrix managed teams
Ability to summarize key issues, escalate as required bringing appropriate focus and attention to blockers
Experience with automation desired - ability to help drive automation where feasible
Ability to help estimate effort, help with resource planning and prioritization
Ability to coordinate with teams across geographical boundaries and time zones
Ability to handle multiple projects/assignments at any given time

9 days 20 hours ago

HRB Digital LLC.


Lead QA Analyst HRB Digital LLC. - Kansas City, MO, United States


Location: Kansas City, MO

Company Profile:
H&R Block is the world’s largest tax services provider, having prepared more than 650 million tax returns since 1955. There are approximately 12,000 company-owned and franchise retail locations in all 50 states, Puerto Rico and other U.S. territories, and on U.S. military bases around the world. An H&R Block branded retail office is located within five miles of most Americans. In fiscal 2014, H&R Block had revenues over $3.0 billion and prepared 24.2 million tax returns worldwide.