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Metropolitan Life Insurance Company - MetLife

Lead IT Service Management Specialist - Collaboration Tools/EUS

Metropolitan Life Insurance Company - MetLife - Cary, NC

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Applicants must be eligible to work in the specified location

Job Location:

Cary, NC

Role Value Proposition:

In support of MetLife's corporate strategy, two key focus areas include employing an end-to-end services perspective and providing transparency with unit cost improvement for infrastructure services. This role will assist the End User Portfolio Service Owner in setting services strategy for the Communications and Collaboration services within the portfolio, serve as a leader in continual improvement of services within the End User services portfolio, and providing input for creation of new services and retirement of older services.

Key Responsibilities:

Organizes and chairs formal service level, initiative and financial review meetings with lines of business representatives and IT services teams/providers.

Articulates the service portfolio and associated expenses to the firm as they apply to the services focusing on improving adoption and optimizing use of the services.

Oversees use of performance metrics and client-driven reports on key services metrics.

Assists with defining the strategy for services within the End User Portfolio, specifically focusing on the Communications and Collaboration family of services (Messaging, Web/Audio/Video Conferencing, etc)

Working with lines of business to understand the current user base, demands and requirements for services.

Coordinating efforts across functional teams to establish continual improvement efforts starting with baselining End User Services and conducting regular reviews to identify targeted actions.

Maintains knowledge of industry trends and knowledge of risks, opportunities and services available to build a competitive advantage and improve efficiency and effectiveness of the business.

Leading services focused projects to improve service capabilities within the End User portfolio.

Essential Business Experience and Technical Skills:


Bachelor's Degree in Computer Science, Information Systems, Business Administration, Finance or other related fields or equivalent work experience

7 years of broad IT experience, including application development or infrastructure engineering/support

3 years of experience with End User/Workplace technologies and services, with focus on Communication and Collaboration services

Experience working as a services provider for End User Services in a delivery or product management role

Strong customer relationship skills


End User Technology Product Management experience

Experience with IT budget planning processes and chargeback methodologies

Knowledge of SDLC methodologies

Business acumen with broad exposure to business units

ITIL Certification or working knowledge



Business Category

Global Technology and Operations

Number of Openings


At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 95545


Cary NC, United States of America









Posted Date

5/4/2018 8:13:08 PM


12 days 8 hours ago

Metropolitan Life Insurance Company - MetLife


Lead IT Service Management Specialist - Collaboration Tools/EUS Metropolitan Life Insurance Company - MetLife - Cary, NC, United States


Location: Cary, NC

Company Profile:
MetLife, Inc., through its subsidiaries, provides insurance, annuities, and employee benefit programs in the United States, Japan, Latin America, Asia, Europe, and the Middle East. It operates in six segments: Retail; Group, Voluntary & Worksite Benefits; Corporate Benefit Funding; Latin America; Asia; and Europe, the Middle East and Africa. The company provides variable, universal, term, and whole life products; individual disability income products; personal lines property and casualty insurance, including private passenger automobile, homeowners, and personal excess liability insurance; and variable and fixed annuities for asset accumulation and distribution needs, as well as mutual funds and other securities products. It also offers group insurance products, such as variable, universal, and term life products; dental, group short- and long-term disability, and accidental death and dismemberment coverages; and voluntary and worksite products consisting of personal lines property and casualty insurance, as well as LTC, prepaid legal plans, and critical illness products. In addition, the company provides annuity and investment products comprising guaranteed interest products and other stable value products, income annuities, and separate account contracts for the investment management of defined benefit and defined contribution plan assets; and structured settlements and products to fund postretirement benefits and company-, bank- or trust-owned life insurance, as well as health insurance, group medical, credit insurance, endowment, retirement, and savings products. It serves individuals and corporations, as well as other institutions and their employees. The company sells its products through sales forces, third-party organizations, independent agents, and property and casualty specialists, as well as through career agency, bancassurance, direct marketing, brokerage, and e-commerce channels. MetLife, Inc. was founded in 1863 and is based in New York, New York.