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Nemacolin Woodlands Resort

Lead Helpdesk Tech

Nemacolin Woodlands Resort - Farmington, PA

\u003cp\u003eThe Lead Technician will serve as escalation point and mentor for a team of IT Technicians that perform remote and desk-side hardware and software support for end users of PC-based systems. The Lead Tech will diagnose and repair issues related to hardware and software including operating systems, office applications, networks, computer operations, phone systems, and POS.\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eEssential Functions:\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eLeadership: Serve as an escalation point and as a mentor to other technicians.\u003c/li\u003e
\u003cli\u003eInstallation: Install hardware, software, operating systems and office applications including: unpacking new equipment, installing and removing options in PC\u0026rsquo;s, installing and configuring software, performing backups of workstations and servers, shutdown and moving workstations, and perform PC installations and swaps.
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\u003cli\u003eWork with structured wiring systems, maintain, troubleshoot and support fiber optic and copper connectivity.\u003c/li\u003e
\u003cli\u003eMaintain, troubleshoot and support network hardware in LAN, WAN, and wireless configurations.\u003c/li\u003e
\u003c/ul\u003e
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\u003cli\u003eAdministrative functions: Perform functions such as writing reports, maintaining accurate records, etc.
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\u003cli\u003eInforms management of problem trends and provide status reports\u003c/li\u003e
\u003cli\u003eProperly maintain records of helpdesk-related activities\u003c/li\u003e
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\u003c/li\u003e
\u003cli\u003eTech Support: Provide end user support in a timely and courteous manner\u003c/li\u003e
\u003cli\u003ePrioritize tasks to handle multiple projects simultaneously\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cstrong\u003eKnowledge, Skills and Abilities Required:\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eHigh School graduate.\u0026nbsp;\u003c/li\u003e
\u003cli\u003eMust be 18 years or older.\u0026nbsp;\u003c/li\u003e
\u003cli\u003e2-3 years\u0026rsquo; experience in information technologies.\u0026nbsp;\u003c/li\u003e
\u003cli\u003eMicrosoft Certified Systems Engineer (MCSE) or MS Certified Professional (MCP) a plus.\u003c/li\u003e
\u003cli\u003eMust maintain knowledge of Nemacolin Woodlands Resort activities and services.\u0026nbsp;\u003c/li\u003e
\u003cli\u003eMust be congenial, friendly, service oriented and well organized.\u0026nbsp;\u003c/li\u003e
\u003cli\u003eMust be flexible in scheduling and able to work evenings, weekends and all holidays.\u0026nbsp;\u003c/li\u003e
\u003cli\u003ePossess excellent communication, analytical and documentation skills and have a desire to work with other people in a team environment.\u003c/li\u003e
\u003cli\u003eHave the ability to take direction and work under stressful situations.\u003c/li\u003e
\u003cli\u003ePossess extraordinary phone skills.\u0026nbsp;\u003c/li\u003e
\u003cli\u003eMust be able to speak English.\u003c/li\u003e
\u003c/ul\u003e

13 days 5 hours ago

Nemacolin Woodlands Resort

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Lead Helpdesk Tech Nemacolin Woodlands Resort - Farmington, PA, United States

   

Location: Farmington, PA

Company Profile:
In 1968, Pittsburgh industrialist Willard F. Rockwell (Rockwell International) established a private game reserve in the Laurel Highlands on what is now Nemacolin Woodlands Resort. This property was named Nemacolin Trails Hunting Reserve. The Rockwell’s invited friends and business associates to hunt and fish the 400-acre reserve, populated by silver fox, bear and white-tailed deer. A hunting lodge was constructed in 1968, together with the golf course and airstrip. Lakes Louise and Carol were also added, and Beaver Creek was developed into the excellent trout stream it is today.