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Walgreen Company

LOOK BOUTIQUE LEAD BEAUTY ADVISOR

Walgreen Company - New York City, NY

LOOK BOUTIQUE LEAD BEAUTY ADVISOR

in

NEW YORK

New York

Job Description:

Responsible for all facets of the LOOK boutique operations within the store.

Registers sales on assigned cash register and provides customers with courteous, fair, friendly, and efficient checkout service.

Coaches less experienced LOOK team members to provide outstanding customer service. Assists with training and onboarding of new LOOK team members.

Models and delivers a distinctive and delightful customer experience.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Proactively develops regular customers and calls those customers when their preferred items are on sale.

Maintains awareness of and communicates Walgreens community events to colleagues and customers.

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

Responsible for opening and closing checklist to get product ready to sell each day. Maintains cleanliness of LOOK boutique. Ensures areas are set to planogram and product is available at all times. Completes resets and revisions.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager.

Works with Store Manager and suppliers to create and schedule in-store events and to increase sales and customer service levels.

Assists with developing, training, and motivating LOOK boutique team members in accordance with Company policies and procedures.

Maintains a client book to assist in follow up phone calls and scheduling appointments.

Implements Company asset protection procedures to identify and minimize profit loss.

Has working knowledge of store systems and store equipment.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance.

Attends training and completes PPLs requested by Manager or assigned by corporate.

Maintains professional appearance at all times.

Communications

Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.

Reports disciplinary issues and customer complaints to management.

Job ID:

101631BR

Title:

LOOK BOUTIQUE LEAD BEAUTY ADVISOR

Company Indicator:

Duane Reade

Employment Type:

Full-time

Job Function:

Retail

Full Store Address:

866 3RD AVE,NEW YORK,NY,10022-6221

Full District Office Address:

866 3RD AVE,NEW YORK,NY,10022-6221-14153-S

External Basic Qualifications:

Cosmetology or Esthetician license OR High School diploma/GED and at least 2 years’ experience in the cosmetics / beauty industry.

At least 2 years’ experience retail sales.

At least 2 years’ experience in coaching, mentoring and training staff.

Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, access information on-line, etc).

Experience providing customer service to internal and/or external customers, including meeting quality standards for services and evaluation of customer satisfaction.

Require willingness to work flexible schedule including evenings and weekend hours.

Must be fluent in reading, writing and speaking English. (Except in Puerto Rico)

Preferred Qualifications:

Preferred licensure in Cosmetology or Esthetician as granted by appropriate state licensing authority.

Bilingual in English and Spanish.

Shift:

Various

Store:

14153-NEW YORK NY

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7 days 22 hours ago

Walgreen Company

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LOOK BOUTIQUE LEAD BEAUTY ADVISOR Walgreen Company - New York City, NY, United States

   

Location: New York City, NY

Company Profile:
At Walgreens, we help people get, stay and live well. That’s our core purpose and the difference we make in people’s lives every day. Our purpose has shaped the direction of our company since Charles R. Walgreen Sr. founded his first drugstore in 1901, and it still does today. Our team members make that purpose come to life in our over 7,800 stores in all 50 states, the District of Columbia and Puerto Rico, in our call centers, distribution centers, on-site clinics, specialty pharmacies and corporate offices. In fact, those daily demonstrations of our purpose have helped Walgreens become an industry leader and a household name. Walgreens has something for everyone who wants to build a successful career. Here, you’ll find supportive co-workers, an innovative environment and the tools you need to grow your skills, help build healthy communities and advance your career.