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Amazon.com, Inc.

LOAA Case Manager

Amazon.com, Inc. - Las Vegas, NV

Job DescriptionThis role will be required to work on site at our corporate location in Downtown Las Vegas, NV. We are not open to remote candidates at this time.Amazon\u2019s Leave of Absence & Accommodation (LOAA) team in the HR Services organization is building a best-in-class case management program to deliver leave of absence, disability and accommodation services to Amazon employees across the U.S. The LOAA Case Manager provides case management for all types of leave of absence and disability life events. The LOAA Case Manager is highly skilled in answering questions, understanding the employee\u2019s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. Essential Responsibilities:

Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
Serve as a point of contact for assigned employees (150 \u2013 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
Critically assess and adjust the case management plan to an employee\u2019s changing needs
Address and respond to sensitive situations
Troubleshoot issues and seek to remove barriers before, during, or after a leave event
Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
Identify and solve problems that may arise, sometimes with limited information
Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
Communicate regular updates to employees and stakeholders both verbally and in writing
Ensure compliance with standard work, federal/state regulations, and company policy
Maintain system records to ensure accurate and timely information/documentation
Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
Other duties as assigned

Basic Qualifications

Bachelor\u2019s degree from accredited university or equivalent experience
2 years of related experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.
Can be substituted for 1 year as a case manager with 1 year of experience in Human Resources or customer service in a leave and/or disability field
Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA
Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
Experience working multiple projects or cases independently in environment with changing priorities
Experience working with confidential information
Technically proficient in MS Word, Excel, Access, Outlook and PowerPoint

Preferred Qualifications

SPHR, PHR, or CPDM certifications, or equivalent
Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA with clients in multiple states
Experience with global service and employee delivery
Strong problem solving, time management and priority setting skills
Amazon is an Equal Opportunity-Affirmative Action Employer - Female/Minority/Disability/Veteran/Gender Identity/Sexual Orientation.

11 days 8 hours ago

Amazon.com, Inc.

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LOAA Case Manager Amazon.com, Inc. - Las Vegas, NV, United States

   

Location: Las Vegas, NV

Company Profile:
Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.