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Lincoln National Corporation

Internet Technical Support Rep

Lincoln National Corporation - Fort Wayne, IN

Alternate Locations: Fort Wayne, IN (Indiana)Relocation assistance is not available for this opportunity.Requisition #44561About The CompanyLincoln Financial Group provides advice and solutions that help empower Americans to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company had $222 billion in assets under management as of March 31, 2015.The Role As an Internet Technical Support Representative, you will be responsible for answering incoming phone calls from a variety of customers in a dynamic self-service and assisted service environment. You will demonstrate independence and ownership by instilling confidence and inspiring optimism in our callers through clear, professional communication and timely issue resolution. The hours of the position are Monday through Friday, 11:15 am – 8:00 pm. The training hours will be 8:00 am – 5:00 pm for the first 3-4 weeks. Responsibilities Communication and Customer Service Answers inquiries from customers on retirement plan services.Gathers user information to determine underlying internet issues.Communicates processes, procedures and requirements of applicable systems.Communicates registration guidelines\/web navigation to users. Data Entry Processes customer information changes.Processes user requests for web related password resets, security question resets and\/or enables web access. Education High School diploma\/GED or minimum Associate’s Degree in lieu of required experience Experience 0-1 years of experience, preferably in customer serviceProficiency in multiple processing systems and browsers, as well as settingsA demonstrated track record of consistently meeting and\/or exceeding performance expectationsPossesses a bias for action and avoids workplace distractionsDrives tasks to completionThis position may be subject to Lincolns Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

10 days 2 hours ago

Lincoln National Corporation

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Internet Technical Support Rep Lincoln National Corporation - Fort Wayne, IN, United States

   

Location: Fort Wayne, IN

Company Profile:
Founded in 1905 with the endorsement of Abraham Lincoln’s son, Robert Todd Lincoln, Lincoln Financial Group is the first and only company to carry Abraham Lincoln’s name, image and ideals at the heart of our brand. For more than a century, we’ve advanced President Lincoln’s inclusive vision and values by building an honest, dependable financial services company. We're dedicated to helping Americans secure better, more optimistic futures for themselves and their loved ones.