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Las Vegas Sands Corp.

Intern - Casino Cage

Las Vegas Sands Corp. - Bethlehem, PA

Intern - Casino Cage

in

Bethlehem

Pennsylvania

Intern - Casino Cage

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Date:

Nov 9, 2017

Location:

Bethlehem, Pennsylvania, US

Company:

Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Intern - Cage is to learn the responsibilities of the various positions in the department that he/she is assigned to. All duties are performed in accordance with departmental and the Sands Bethlehem (the “Sands”) policies, practices, and procedures.

Essential Responsibilities:

Arrive for shift on time and in proper attire.

Accept/exchange cash and chips as presented in accordance with established procedures.

Balance cashier cash drawer at end of shift.

Payout winning wagers.

Redeem cash vouchers.

Cross train on ticket redemption unit tasks.

Maintain a friendly and pleasant demeanor to both guests and coworkers.

Maintain a cooperative and positive attitude with managerial and supervisory staff.

Using available resources, detects counterfeit money.

Must be able to read a driver’s license or other forms of ID to accurately ascertain birth year per PGCB regulations.

Issuance of all markers (computers and manual), signature verification, buy backs and transfers.

Enter all manual ratings, merge duplicate accounts and create new accounts in table games software using a computer.

Enter all fills and credits into table games Software using a computer.

Make sure all pits are balanced 30 minutes before end of shift.

Make supervisor or lead aware of all accounts needing updating and/or duplicate accounts.

Transports cash to the poker room, cage or the poker cashier window at the main cage for dealers or patrons of the poker room to be exchanged for value chips.

Balance all pit figures for shift roll.

Accurately verifies count information utilizing soft count machinery.

Operate calculator efficiently.

Participates in the daily collection of slot storage boxes on the casino floor also known as the daily “drop.”

Communicate effectively and diplomatically with all levels of staff and management across different divisions and departments.

Adapt quickly and effectively to procedural changes.

Promote department initiatives, teamwork and sharing of information.

Ability to work autonomously and interact with all levels of management.

Ability to perform duties assessing problems, challenges and solutions under minimal supervision.

Exceptional organizational skills with the ability to handle multiple, high priority tasks with a keen attention to detail for all tasks assigned.

Excellent oral and written communication skills.

Strong interpersonal, analytical and problem solving abilities.

Hands on energetic and motivated self-starter.

Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.

Performs all functions as outlined by department management

Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.

Complete all paperwork in accordance with PGCB and approved Sands’ standards.

Read and understand the Sands Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.

Provide superior customer service to all internal and external customers in compliance with the Sands’ Standards of Steel customer service standards.

Adhere to and complies with both departmental and overall property policies and procedures.

Perform any other related duties as assigned.

Minimum Qualifications:

Minimum Employment Requirements:

18 years of age, proof of authorization/eligibility to work in the United States.

High School diploma or equivalent.

Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.

Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.

Maintain a professional, neat and well-groomed appearance adhering to the Sands appearance standards.

Maintain consistent adherence to the Sands Customer Service Standards (Standards of Steel).

Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements:

Undergraduate level – students in an accredited program in a related field.

Ability to follow directions.

Physical ability to access all areas of the property.

Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.

Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.

Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.

Ability to work with others, communicate well, receive direction; review your own work.

Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.

Ability to address stressful situations with clients with dignity and the utmost tact and politeness.

Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.

Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.

Work Environment:

Ability to meet Specific Position Requirements and perform Position Responsibilities for this position.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to provide a service or assistance to meet the needs of a guest, client or customer.

Ability to comply with policies and procedures of the department or section in order to complete service satisfactorily.

Ability to clearly present information through the spoken or written word; talk with customers or employees; listen well.

Ability to be alert to customer or client needs; to remedy or present a solution to a question, service request or service breakdown.

Ability to undertake additional responsibilities and respond to situations as they arise with or without supervision.

Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations honestly.

Ability to maintain standards despite pressing deadlines; to do your work right the first time.

Ability to act in accordance with established guidelines; follow standard procedures; comply with written rules or practices.

Ability to adapt and interact with people who have different values, cultures, or backgrounds, be of service to potentially difficult people, Acknowledge the benefits of having a diverse workforce.

Ability to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and display team spirit.

Ability to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer or client needs.

Interview Criteria:

Please rate the applicant's communication skills:

Please rate the applicant's grooming standards for the interview:

Please rate the applicant's technical knowledge of the job:

Please rate the applicant's work experience:

Please rate the applicant’s commitment to excellent guest service:

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Intern - Casino Cage Las Vegas Sands Corp. - Bethlehem, PA, United States

   

Location: Bethlehem, PA

Company Profile:
In the 1990s, Las Vegas SandsTM (NYSE: LVS) created and introduced to the world an entirely new kind of travel destination: the Integrated Resort. As one of the leading global developers of destination properties, unlike the other hotels on the Las Vegas Strip, we offer an array of high-end amenities and integrated them under one roof to provide the ultimate guest experience.