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Insurance Claims Specialist

KeyCorporation - Buffalo, NY

Insurance Claims Specialist



New York

Insurance Claims SpecialistinBuffalo, NYatKey Bank- Corporate

Date Posted:11/22/2017

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726 Exchange Street

Buffalo, NY

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Not Specified

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• Receive initial claim reports; counsel clients on the claim process and procedural steps in processing and settling the claim.

• Prepare instructions and advise clients on action to be taken in event of a claim (i.e. OSHA, Environmental Area, Products Liability, Professional Liability, etc.).

• Extend full courtesy and assistance to third parties reporting claims or providing claims information.

• Maintain full electronic file information by documenting all claims reports, activity, payments, and conversations.

• Report claims on the same business day to appropriate carrier(s) via fax/telephone or electronic communication.

• Maintain draft register as required by carrier(s).

• Send notice of potential changes to the Client Managers on all changes relating to claims (e.g. deletion of vehicle on total loss).

• Handle loss runs process for Commercial Lines Department for claim reviews as requested by consultants.

• Develop and maintain claim interface capabilities with companies.

• Respond to inquiries as soon as practical and no later than 24 hours to any request.

• Meet with carriers to promote good will, learn their procedures and build a good working partnership that promotes the best claim resolutions for our clients.

• Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors, and other business contacts.

• Maintain current claim technical reference material and understand how to perform technical tasks to expedite client service.

• Support the mission statement, business goals, service standards, and business practices of the company.

• Support the financial goals of the company.

• Must adhere to pertinent laws, regulations, KeyBank s compliance policy and external compliance requirements.

• Perform other duties as assigned


• High School Diploma or GED.

• 1-2 years claims experience is strongly preferred.

• Must have Property and Casualty License or ability to obtain within one year. Must comply with all continuing education requirements including pictorials, INS, CISR or CPCU courses.

• Effective communication skills, organizational skills, and ability to respond to requests effectively and efficiently.

• Ability to learn insurance agency automation systems.

• Ability to handle high-pressured, fast-paced environment with significant telephone and personal disruption.

• Ability to maintain high level of confidentiality in all matters.

• Ability to carry out complex tasks with many concrete and abstract variables.

• Travel required within WNY and across NYS

• Travel percentage 25«OUT KEY:KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.ABOUT THE BUSINESS:Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank s Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.FLSA STATUS:Non-ExemptKeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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16 days



Insurance Claims Specialist KeyCorporation - Buffalo, NY, United States


Location: Buffalo, NY

Company Profile:
It's the most important thing we do. Our nationally recognized industry experts with KeyBanc Capital Markets Inc. and dedicated financial professionals at KeyBank are focused on your business, every day. We demonstrate our value through our broad financial platform and our commitment to