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First American Financial Corporation

Insurance Claims Manager

First American Financial Corporation - Santa Ana, CA

Company SummaryFirst American Property and Casualty Insurance Company is a member of the First American Family of Companies (NYSE: FAF) which was named one of FORTUNE's 100 Best Companies to Work For in 2016 and 2017.

We specialize in four major types of property insurance: Homeowners, Dwelling Fire, Condominium, Renter's and Flood. For more information, visit

Job Summary The Insurance Claims Manager is responsible for managing a large team of Claims Adjusters. Oversees insurance claims for personal, property or casualty loss based on coverage, appraisal and verifiable damage. Ensures complete and sound claim settlements, reviews and investigates when necessary.

Familiar with a variety of the field's concepts, practices and procedures. A first line leader, the Manager will mentor, coach and train staff resulting in consistent quality results.

Mentors, coaches, and trains personnel to achieve desired goals and position objectives Proactively assesses claims processes and develop strategies to maintain or improve performance Monitors and documents ongoing performance utilizing objective data and subjective observations Collaborates with employees individually and as a unit to promote accurate and ongoing performance feedback and promote career development Conducts daily diary reviews to evaluate claims representatives performance Performs open and closed file evaluations Manage and set priorities on the daily operations of a large department.

Manage employee performance to achieve unit, department and corporate company goals Implement policies to manage compliance requirements with claim handling guidelines and ensure good faith claim handling. Create metrics and monitor results. Direct Adjusters on proper reserving and payments Set standards, monitor and report on performance of outside vendors Proactively assess Claims Processes to develop strategies to seek continual process improvement Contributes to project reviews and approves detailed designs and cost estimates for projects.

Participates in long-range departmental planning and provides input to operational decisions and to clarify or modify project plans, and/or schedule requirements. Writes and conducts employee performance reviews and provides ongoing performance feedback. Makes hiring and compensation recommendations.

May get input from Sr. Management/Executive Management. Knowledge and Skills/Technology Used Proficient in MS Office Suite applications Successful track record designing, developing, and executing complex projects in area of functional expertise.

Ability to establish and maintain effective working relationships at the Management level across functional groups and business units. Ability to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships. Ability to communicate the function's vision and the department's direction and set aligned goals.

Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics. Actively recruits, retains and develops talent and holds employees accountable for results.

Leads change, manages conflict and fosters collaboration. Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met. Provides others with reliable information and delivers informative and persuasive presentations.

Uses good listening skills and negotiates effectively. Typical Education Bachelor's degree or equivalent experience Typical Range of Experience 7 years related experience 3 years leading/managing a team First American invests in its employee's development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion.

We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out SDL2017

3 days

First American Financial Corporation


Insurance Claims Manager First American Financial Corporation - Santa Ana, CA, United States


Location: Santa Ana, CA

Company Profile:
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.