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Instructional Designer, L&D - Talent & Professional Development

Comcast - Philadelphia, PA

Instructional Designer, L&D - Talent & Professional Development




Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for developing high quality, cost effective programs for all employees. Scopes course development projects. Develops project timelines, coordinates subject matter expert (SME) work product, course-design vendors, and other stakeholders. Designs and develops new training programs in Articulate 360 suite (Storyline 360). Updates existing courses in Articulate. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. This job is an individual contributor role that does not have direct responsibility for supervision or performance management of staff.

Core Responsibilities:

Facilitates learning to develop participants' competencies and to help learners meet specified performance expectations through technical, high level (non-tech), and management development courses.

Modifies training programs, as necessary, to ensure consistency with Comcast Credo, Think Customer First, and Comcast Business Objectives. Makes recommendations to help develop, implement, and enhance training content, delivery, and evaluation.

Collaborates with University staff, senior business services operations management, and other department personnel regarding training needs, curriculum design, development, and delivery in order to create relevant solutions for business units.

Monitors linkage between curriculum and improved learner job performance, coaches participants back on the job, ensuring that learning translates to performance, and conducts additional research prior to leading change initiatives.

Evaluates learning and uses evaluation and feedback to upgrade learning and/or develop additional material.

Develops all components of respective training program(s) including: learning objectives, performance objectives, participant guides, facilitator guides, videos, job aids, assessments, computer components, and student exercises.

Ensures learning schedules and calendars are administered and maintains participant records during training.

Performs needs assessment and research; works closely with field SMEs in order to align with business needs and Comcast competencies.

Analyzes and manages strategies to maximize learner performance.

Oversees end-to-end projects with emphasis on minimizing design/development redundancies, informing team on issues/concerns, and facilitates communication strategies.

Other duties and responsibilities as assigned.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

Major Duties:

(May perform any or all of the following duties)

Effectively manage assigned projects within project requirements, quality, timelines, and budget.

Collaborate with University staff, senior counsel and other departments regarding training needs, curriculum design, development and delivery in order to create relevant solutions.

Oversee end to end project with emphasis on the following:

Developing, utilizing and communicating detailed project plans

Establishing and gaining agreement on CU and SME ownership and responsibilities throughout the course development and deployment process

Minimizing design/development redundancies

Sequencing/coordinating final deliverables

Informing project team or responsible owner of issues/concerns, as discovered.

Design and develop mobile and LMS deployable elearning courses. Includes developing scripts and storyboards utilizing content provided by subject matter experts. May include content writing / development, depending on depth of content received by SMEs. Includes course development in Articulate Storyline..

Education Level:

Bachelor's Degree or Equivalent

Years Experience

Generally requires 5-7 years of experience


Strong project management skills with a demonstrated ability to build effective and accurate project plans.

Extraordinary level of attention to detail in both reviewing for accuracy in updates and course edits and ensuring technical accuracy of course navigation.

3-5 years experience in an Instructional Design/content developer role as it relates to elearning course development.

Possess outstanding interpersonal and verbal / written communication skills working effectively with front-line staff through executive leadership roles.

Results-oriented with the ability to work both independently and collaboratively across functions.

Execute at the task level while keeping the big picture in sight.

Practical application of instructional design and technology strategies, and have hands-on experience developing and deploying mobile-ready eLearning.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications

Comcast is an EOE/Veterans/Disabled/LGBT employer

7 days 13 hours ago



Instructional Designer, L&D - Talent & Professional Development Comcast - Philadelphia, PA, United States


Location: Philadelphia, PA

Company Profile:
Comcast Corporation operates as a media and technology company worldwide. It operates through Cable Communications, Cable Networks, Broadcast Television, Filmed Entertainment, and Theme Parks segments. The Cable Communications segment offers video, high-speed Internet, and voice services to residential and business customers under the XFINITY brand name. This segment also provides business services, such as cellular backhaul services to mobile network operators; Ethernet network services; and online advertising services. The Cable Networks segment operates national cable networks, which provide entertainment, news and information, and sports content; regional sports and news networks; international channels; and cable television production operations, as well as owns digital media properties. The Broadcast Television segment operates NBC and Telemundo broadcast networks, NBC and Telemundo owned local broadcast television stations, and broadcast television production operations, as well as owns digital media properties. The Filmed Entertainment segment produces, acquires, markets, and distributes live-action and animated filmed entertainment under the Universal Pictures, Focus Features, and Illumination names. This segment also develops, produces, and licenses stage plays, as well as owns digital media properties. The Theme Parks segment operates theme parks; studios; Island of adventures; and a dining, retail, and entertainment complex. Comcast Corporation was founded in 1963 and is headquartered in Philadelphia, Pennsylvania.