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Dell Inc.

Instructional Design Program Manager

Dell Inc. - Chesterbrook, PA

Instructional Design Program Manager




Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

The Instructional Design Program Manager

is a hands-on, high-impact position in the Education Services group within Dell Boomi’s Professional Services Organization. This role will be responsible for conducting learning needs analysis, designing, developing, implementing and evaluating effective, innovative, high-quality learning solutions that increase performance and meet global, enterprise-wide learning and development needs. Learning solutions may include classroom, virtual, eLearning, job aids, and other performance-based solutions that are appropriate for the targeted audiences. This position will serve as a thought leader in the field of instructional design and will support global, large-scale instructional design efforts spanning multiple lines of business. This position will manage projects, or specific activities related to projects, within given constraints of scope, schedule, budget and quality through the duration of the project. Also allocates work among team members and provides guidance on a regular basis. This position will support the Practice Manager of Education Services in the planning and implementation of Dell Boomi’s learning and development strategy.

Roles and Responsibilities

Develops and conducts needs analysis to define performance gaps, identify root cause(s) of the gaps and recommends learning and non-learning solutions to closing the gaps.

Designs, develops, and implements off-the-shelf learning and development solutions that address results from needs assessments and short and long term objectives of Dell Boomi.

Develops training materials, including participant guides, facilitator guides, presentations, job aids, quick-reference guides, learning activities, assessments, eLearning, and audio scripts using sound instructional design principles.

Collaborates with stakeholders and subject matter experts to design and implement learning and development solutions.

Puts evaluation and measurement tools in place to assess success and identify areas continuous improvement of training.

Completes project management tasks including creating and maintaining project plans, managing project team members to meet established project goals and milestones, coordinate and facilitate project team meetings and communications, etc.

Manages multiples projects with competing interest ensuring high quality deliverables are produces in a timely manner

Responsible for establishing instructional design and project management standards and processes for group.

Maintains in-depth awareness of industry trends, business conditions and internal processes and practices to meet project/program delivery requirements.

Basic Qualifications

Advanced degree with concentration in Instructional Technology, Instructional Design, or Adult Education

Enterprise level thinking; demonstrated ability to collaborate across business units, geography, function and level. Demonstrated success in influencing and motivating colleagues. Demonstrated ability to lead through change.

Understanding of Learning Management Systems and SCORM

Understanding of Kirkpatrick and ADDIE


Minimum of five years curriculum or instructional design experience required, 8-10 years preferred.

Minimum of five years planning and managing projects and multiple priorities concurrently with strong results/goal orientation, 8-10 years preferred.

In-depth experience with course editing software such as Adobe Captivate, Articulate, Camtasia, etc.

Preferred Qualifications

Experience in SAM or other agile instructional design models.

Ability to operate in a team environment as well as independently to complete work assignments using solid time management skills.

Ability to proactively manage issues, risks, potential challenges and barriers and when to escalate them. Must be solutions-oriented.

Ability to influence without direct authority.

Excellent communication skills, both oral and written, as well as excellent listening skills; ability to communicate and interact with all levels of the organization including senior management.


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5 days 19 hours ago

Dell Inc.


Instructional Design Program Manager Dell Inc. - Chesterbrook, PA, United States


Location: Chesterbrook, PA

Company Profile:
For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach. Dell's name rings from the desktop to the data center. The world's #3 supplier of PCs (behind #1 Lenovo and #2 HP) Dell provides a broad range of technology products for the consumer, education, enterprise, and government sectors. In addition to its line of desktop and notebook PCs, Dell offers network servers, data storage systems, printers, Ethernet switches, and peripherals, such as displays and projectors. It also markets third-party software and hardware. The company's growing services unit provides asset recovery, financing, infrastructure consulting, support, systems integration, and training, as well as hosted IT services. Dell was taken private in 2013 in a deal valued at nearly $25 billion.