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Titan Machinery

Inside Rental Sales Representative

Titan Machinery - Colorado Springs, CO

Overview
Titan Machinery operates one of the largest networks of full service agricultural and construction equipment stores in North America. We operate over 100 stores across North America and Europe. We are a very dynamic and progressive organization always searching for great people to become a part of the team.
 
The principal function of the Inside Rental Sales position is to increase store rental revenue and profitability by providing superior customer service. Qualified candidates will be ambitious and motivated self-starters that utilize a strong sense of urgency and ability to multi-task to stay organized in a fast-past environment.  Responsibilities include servicing new and existing accounts to achieve rental revenue and additional business unit sales goals while increasing market share and exceeding customer expectations.
Responsibilities

Coordinate with and support outside sales efforts on orders, bids/quotes, deliveries, and service
Receive customer orders while negotiating maximum potential rate and quantity, obtaining full details of order and serving as the customer\u2019s in store contact point on rental equipment.
Responding to customer inquiries, managing customer expectations, resolving customer problems, issues, and concerns.
Organize and maintain a best in class rental product display and an organized and clean warehouse.
Dispatch delivery drivers for rental equipment delivery/pick-up and customer equipment delivery/pick-up
Communicate and coordinate with customers, delivery drivers, service department and outside sales representatives to ensure customer expectations and revenue goals are exceeded.
Processing rental contracts and invoicing with accuracy and detail including; maintaining/documenting of on/off rental dates, rates, ancillary charges, contract changes, filing of open and closed contracts.
Monitor fleet availability for reservations and walk-ins including working with service department to ensure equipment availability and increase utilization.
Professionally cross-sell all company product/services lines and up-sell value-added products/services
Conduct outgoing calls to generate revenue, new accounts, and maintain existing accounts
Document details of customer calls in phone log and maintain missed rental log
Assist in the delivering of, loading/unloading of equipment and orienting customer on equipment

Other duties/projects as assigned

Qualifications
Required Qualifications:

High School Diploma or Equivalent
Ability to travel up to 20% of the time
Safety-minded work habits
Ability to demonstrate professionalism, enthusiasm, and utilize excellent verbal (phone & in person) and written communication skills to successfully interface with all levels of account base
Detail and Accuracy Oriented
Ability to perform in a fast pace, stressful work environment
Ability to handle and resolve frequent interpersonal conflict
Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
Strong computer skills (i.e. MS Office Package, Internet, Windows Applications), and ability to perform administrative tasks
A commitment to continuous improvement in a fast-paced, continually changing industry
Rental industry or similar experience preferred (i.e., counter sales, customer service experience with strong sales skills)
Must have ability to work flexible schedules; including nights, holidays, weekends, and overtime as needed
Must be able to regularly and reliably attend work, according to the schedule established at store management discretion
Ability to perform in a fast-paced, stressful work environment
Ability to handle and resolve frequent interpersonal conflict
Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
Exemplifies Titan Machinery's Core Values

 
What Titan Machinery Can Offer you:\u2022 Health, Vision, and Dental \u2022 HSA (Health Savings Account) FSA (Flexible Spending Account) \u2022 401(k) \u2022 Life and Disability Insurance \u2022 (PTO) Paid Time Off \u2022 Paid Holidays\u2022 EAP (Employee Assistance Program)\u2022 Uniform Cost Sharing \u2022 Tuition Assistance \u2022 Tool/Equipment Allowance for Service Technicians \u2022 Working for an equipment dealership that provides best-in-class service
 

9 days 16 hours ago

Titan Machinery

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Inside Rental Sales Representative Titan Machinery - Colorado Springs, CO, United States

   

Location: Colorado Springs, CO

Company Profile:
Our mission is to be Equipment Experts, providing best in class solutions for our customers and suppliers.