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MSC Industrial Direct Co., Inc.

Inside Account Executive

MSC Industrial Direct Co., Inc. - Memphis, TN

Inside Account Executive




Job Title

Inside Account Executive

Job Req #




Work Location

Memphis, TN


3955 Vantech Drive

Address 2

Suite 7



State or Province


Zip/Postal Code


Job Category


Job Description


The Inside Account Executive answers inbound calls to sell MSC products in accordance with MSC Culture and Customer Service Standards.


Exercises independent judgment to answer inbound calls to sell MSC products in accordance with MSC Culture and Customer Service Standards.

Resolves customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates to locate the most effective sources of information.

Guides less experienced branch associates to resolve customer issues, increase product knowledge, and promote MSC Culture.

Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation.

Communicates customer concerns to management to ensure the most effective and lasting problem resolution.

Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention.

Works closely with vendors to produce quotes, expedite orders, locate sources for product, and arrange product training.

Supports outside sales representative in various branch activities.

Resolves more complex credit and collections issues to enhance customer service.

Identify and upsell MSC products where applicable to satisfy customer needs.

Recommend team sales process improvements to drive profitability for each customer order.

Utilize WEBSOE and software to increase sales and fuel customer satisfaction.

Provides customer service using all tools available including, but not limited to, email and the Internet.

Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.

Participation in special projects and performs additional duties as required


A High School Diploma or the equivalent.

2 years inbound/ outbound telephone sales, outside sales, or customer service experience required.

Industry experience preferred.


Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.

Knowledge of basic arithmetic and MSC-like products and the commercial procurement process is preferred.

Excellent customer service and sales skills are required.

The ability to work a varying schedule required.

Excellent verbal and written communications skills are also required.


A valid driver’s license is required.

The ability to lift up to 50lbs may be required based on branch location (not all branches)


People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of values and trust, MSC works side by side with our customers to help them drive business results. With more than a million product offerings and 75 years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

As one of America’s Best Large Employers (named by Forbes magazine), we care about our associates and have programs in place to help our 6,000 team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your families’ health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Additional Information

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.

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17 days

MSC Industrial Direct Co., Inc.


Inside Account Executive MSC Industrial Direct Co., Inc. - Memphis, TN, United States


Location: Memphis, TN

Company Profile:
MSC Industrial Direct Co., Inc., together with its subsidiaries, markets and distributes metalworking, and maintenance, repair, and operations (MRO) supplies primarily in the United States. Its MRO products include cutting tools, measuring instruments, tooling components, metalworking products, fasteners, flat stock, raw materials, abrasives, machinery hand and power tools, safety and janitorial supplies, plumbing supplies, materials handling products, power transmission components, and electrical supplies. The company offers approximately 685,000 stock-keeping units (SKUs) through its master catalogs; weekly, monthly, and quarterly specialty and promotional catalogs; brochures; and the Internet, including its Websites comprising,, and It serves primarily through its distribution network of 105 branch offices and 14 customer fulfillment centers. In addition, the company distributes approximately 55,000 SKUs of products, including fasteners and other consumables for customers across manufacturing, government, transportation, and natural resources end-markets. MSC Industrial Direct Co., Inc. was founded in 1941 and is headquartered in Melville, New York.