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Comcast

Inbound Sales Representative

Comcast - Plymouth, MI

Inbound Sales Representative

in

Plymouth

Michigan

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Dedicated Inside Sales role handling calls from customers wanting to set up new service, transferring service from one address to another, and/or adding a new product to their existing service. Agents are expected to sell as many lines of business or ancillary products as possible on each call. Agents are compensated based on a 30% commission component in addition to their base salary. Commissions for Agents, after completing their training period, are uncapped offering unlimited, performance based earning potential. A summary of the compensation for this role is provided below.

* Job Summary: *

Responsible for promoting and selling Comcast products and services that are both current and emerging. The Customer Account Executive (CAE) will approach sales as a way of helping our customers receive the

best value for their money. CAE's must be service-oriented individuals, able to communicate effectively and display a professional and positive demeanor. The CAE relates well to the customer, thinks and exercises

sound judgment, and acts responsibly in the customer’s and the company’s interest.

* Core Responsibilities: *

- Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and

mouse.

- Elicits and records customer information and inquiries using a computerized system.

- Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition.

- Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive advantage. Maintains excellent oral and written communication skills, with demonstrated ability to articulate

relevant information and directions in an organized and concise manner.

- Demonstrates closing techniques consistently, repeatedly, and in a timely manner.

- Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Acts as an Ambassador for Comcast by building rapport with the

customer, supporting, reassuring, and educating the customer throughout the call.

- Promotes and recommends Comcast products and services based on a logical relationship to the customer’s needs and interests. Enters and confirms sales when appropriate.

- Supports Other lines of business as call volume dictates.

- Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience.

- Achieves overall performance goals of the organization.

- Attends training as required.-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

* Job Specification: *

- High School or Equivalent

- Generally requires 0-2 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

7 days 11 hours ago

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Inbound Sales Representative Comcast - Plymouth, MI, United States

   

Location: Plymouth, MI

Company Profile:
Comcast Corporation operates as a media and technology company worldwide. It operates through Cable Communications, Cable Networks, Broadcast Television, Filmed Entertainment, and Theme Parks segments. The Cable Communications segment offers video, high-speed Internet, and voice services to residential and business customers under the XFINITY brand name. This segment also provides business services, such as cellular backhaul services to mobile network operators; Ethernet network services; and online advertising services. The Cable Networks segment operates national cable networks, which provide entertainment, news and information, and sports content; regional sports and news networks; international channels; and cable television production operations, as well as owns digital media properties. The Broadcast Television segment operates NBC and Telemundo broadcast networks, NBC and Telemundo owned local broadcast television stations, and broadcast television production operations, as well as owns digital media properties. The Filmed Entertainment segment produces, acquires, markets, and distributes live-action and animated filmed entertainment under the Universal Pictures, Focus Features, and Illumination names. This segment also develops, produces, and licenses stage plays, as well as owns digital media properties. The Theme Parks segment operates theme parks; studios; Island of adventures; and a dining, retail, and entertainment complex. Comcast Corporation was founded in 1963 and is headquartered in Philadelphia, Pennsylvania.