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Massachusetts Mutual Life Insurance Company

IT Service Delivery Technician

Massachusetts Mutual Life Insurance Company - Charlotte, NC

Title: Service Delivery TechnicianDepartment: Barings' Information Technology GroupLocation: Charlotte, NCBarings is a $280 billion1 global asset management firm dedicated to meeting the evolving investment and capital needs of our clients. We build lasting partnerships that leverage our distinctive expertise across traditional and alternative asset classes to deliver innovative solutions and uncompromising service. A member of the MassMutual Financial Group, Barings maintains a strong global presence with over 600 investment professionals and offices in 17 countries. Learn more, at as of March 31, 2017Job SummaryBarings has an opening for a highly motivated individual with a strong desktop or field support background in a fast paced and dynamic environment. The ideal candidate will be energetic, hardworking and able to manage multiple assignments concurrently. This position requires an established background in desktop support and familiarity with networking, communications and video conferencing concepts. The candidate should have a documented record of accomplishment and success in supporting a multi-hierarchy group of business partners.Primary Responsibilities Provide technical support to Barings associates located in offices around the globe. This includes, but is not limited to, desktop, printing, voice, network, video conferencing and mobile devices.Work with the Charlotte Office Manager on office build out and redesign projects.Create and maintain field office documentation for supportability.Provide on call and off-hours support.Establish a strong working relationship with the other IT teams as well as the Global Investment Services Division, Finance, Global Business Development Group, Legal and Compliance, Human Resources, and Office Services.Support office systems that include card access and security cameras.QualificationsA 2-year Associates degree is preferred.Minimum 4 years' experience in the IT field in a desktop or field office support role.Strong oral and written communication skills.Polished interpersonal skills.Extensive trouble shooting skills.Ability to work and thrive within a team concept.Frequent evening and weekend work is required.Fluidity with MS Office products including Visio.Industry certifications a plus but not required.

9 days 11 hours ago

Massachusetts Mutual Life Insurance Company


IT Service Delivery Technician Massachusetts Mutual Life Insurance Company - Charlotte, NC, United States


Location: Charlotte, NC

Company Profile:
Massachusetts Mutual Life Insurance, known affectionately as MassMutual, brings a multitude of financial services to its membership base. A leading US mutual life insurer, the firm provides life policies, annuities, money management, and retirement planning to individuals and businesses in the US and abroad. Founded in 1851, MassMutual also offers disability income insurance, long-term care insurance, structured settlement annuities, and trust services. Its subsidiaries include OppenheimerFunds (mutual funds), Baring Asset Management (international investment), and Babson Capital Management (investor services) with its Cornerstone Real Estate Advisors (real estate investment management) subsidiary.