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CenturyLink, Inc

IT Operations Technical Support 2

CenturyLink, Inc - Chesterfield, MO

CenturyLink (NYSE:CTL) is a premier network solutions provider and trusted partner to our customers. As part of our recent acquisition of Level 3 Communications, our portfolio has expanded. More customers. More network. More locations. More opportunities for you. With a global presence in 60 countries, service to more than 350 metro areas domestically, and more than 200,000 miles of fiber; CenturyLink is going places. At CenturyLink, we believe in growth and innovation, for our customers and our employees. Discover how CenturyLink can expand your potential and take your career to new places if youre looking to join a company that celebrates diversity and creativity, with industry-leading benefits and commitment to employee advancement. Were committed to bringing great talent to our team to help us change the world. One network connection at a time.

Job Summary

We are in the process of filling open positions for the combined company following CenturyLinks acquisition of Level 3 Communications. All qualified candidates who express interest by submitting an application to an open posting will be considered. However, based on business needs, preference may be given to internal applicants on certain positions. We still welcome, and encourage, all application submissions while we continue our integration process. Internal applicants are current, active CenturyLink employees, including Level 3 employees who have transitioned to CenturyLink as part of the acquisition.

Reporting to the Manager of Operations Center Hosting Compute, the Adaptive Support Associate Engineer is responsible for proactive monitoring, diagnostics and resolution of Tier 1, 2, and 3 hosting compute and network issues.

The Adaptive Support team is accountable for all platform support for a subset of CenturyLinks enterprise managed hosting customers, comprising of Incident Management, Change Management, Request Fulfilment, Event Management and interacting closely with Problem management.

Common technologies that are supported include Linux (Red Hat), Microsoft Windows Server, VMware, load balancers, and more. Cloud experience (AWS and Azure) is a plus.

Job Description

Prove to our customers that every experience matters by delivering the best customer experience possible

Follow all documented procedures related to the Associate Engineer position

Keep the client and their open tickets up to date at all times on incident progress

Manage, triage and resolve tickets raised off of alerts received from our hosting environment

Manage, triage and resolve tickets raised by the customer via telephone, e-mail and portal

React to proactive events in a timely manner as specified in the procedural documentation and training

Work with management on individual and team wide progress and improvements

Work in a team environment multi-culture and global

Duties as assigned by supervisor

Qualifications

Windows Server 2003, 2008, and 2012 support background

Red Hat Enterprise Linux support background

Previous VMware experience

Host and network based firewalls

Understanding of Web Technologies, i.e. DNS, Load Balancers, WebSphere, IHS, PHP

Previous system administration experience with related technologies

Confident, professional and courteous when dealing directly with clients

Excellent written and verbal communication skills

Ability to work under pressure

Positive, proactive and can-do attitude

Proactive and energetic nature

Basic knowledge and understanding of networking protocols and infrastructure

Working knowledge and understanding of UNIX/Linux operating systems

Working knowledge and understanding of Microsoft operating systems

Live within commutable distance of primary office location

1-3 years of experience required

US Citizenship required

Education

Associates or Equivalent

Alternate Location:US-Missouri-Town And Country

Requisition #:161628

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market:St Louis

Job Segment:Technical Support, Operations Manager, Engineer, Developer, Technology, Operations, Engineering

Skills:

Employment type:

Full Time

Salary Range:

Unspecified

Job Link:

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Other Information

Degree:

Experience (year):

0

Job Location:

Chesterfield - Missouri - USA

Zipcode:

63017

12 days 21 hours ago

CenturyLink, Inc

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IT Operations Technical Support 2 CenturyLink, Inc - Chesterfield, MO, United States

   

Location: Chesterfield, MO

Company Profile:
CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The Company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. CenturyLink provides data, voice and managed services in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers for businesses and consumers. The company also offers advanced entertainment services under the CenturyLink® Prism™ TV and DIRECTV brands. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations.