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Unisys

IT Japanese helpdesk

Unisys

IT Japanese helpdesk

in

United States

Position Summary/Responsibilities

The Role:

- Be responsible for providing the entry level telephone technical support for hardware such as: Laptops, Desktops, PDA's, and Printers, and providing software technical support for products such as; Microsoft Windows Operating Systems, Microsoft Office, Lotus Notes, Smart Suite and other proprietary software. - Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. - Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. - Typically provides effective telephone technical support for various clients. - Escalates complex problems to higher level of expertise within organization.

Key Responsibilities:

Provide support to end users to resolve incidents and diagnose underlying problems using remote connection toolset and implement corrective actions. - Handles calls within product/client phone queues as directed. - Performs required troubleshooting on all calls, and escalates, as necessary, any calls outside agent's established technical knowledge boundaries. - Escalates complex problems to the Remote Support Engineering staff or Field Engineering. - Ensures customer satisfaction on all completed calls, or verifies that customer has alternative plan for problem resolution. - Effectively communicate with members of management and technology support teams. - Informs supervisors of any work conflicts, dissatisfied customers, or hardware/software malfunctions. - To work in a shift pattern and be flexible.

Qualifications

Skills and Capabilities Required:

Have good IT knowledge & background (OS, Application software, Networks & IT infrastructure)

Good in trouble shooting application problems

Good communication skills and customer services oriented

At least 1 year's relevant experience; preferably with a telephone customer service positions with multi-national information technology companies

Completed Technical Certifications such as MCSE, MCITP are preferred.

Fluent Japanese skills

PeopleSoft Req Number:

311638

Full/Part Time:

Full Time

Job Category:

Client Services/Support

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5 days 21 hours ago

Unisys

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IT Japanese helpdesk Unisys - , , United States

   

Company Profile:
We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.