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IT Help Desk Associate

Mainz Brady Group - Emeryville, CA

Job Description
\rThe IT Servicedesk Associate will play a vital role in the\rday-to-day operations. You will perform hands-on tasks for internal users\rincluding new installations, user support, troubleshooting and assisting other\radministrators with projects where required. In this role you are required to\rwork in the office 5 days a week Monday thru Friday. \r\rSummary:\r\r\r \r Provide IT technical\r support to all internal staff\r \r \r Support all current\r Microsoft desktop technologies\r \r \r Support core Microsoft\r Office 365 technologies such as SharePoint Online, Skype for Business, and\r OneDrive for Business\r \r \r Onboard and offboard\r staff as it relates to IT technologies\r \r \r Image PCs for the\r deployment of new and rebuilt PCs\r \r \r Maintain an asset\r inventory of all deployed IT assets\r \r \r Stay current with\r Microsoft cloud technologies with intent to provide concise tutorials to\r staff\r \r \r Update IT workflows to\r increase efficiency\r \r \r Document IT systems and\r workflows\r \r \r Escalate issues to the\r System Administrator as needed\r \r \r Provide input and\r feedback to make the Servicedesk efficient and customer service oriented\r \r \r

Job Requirements
Required Skills:\r\r Basic windows\r installation and troubleshooting experience: imaged PCs; basics for\r troubleshooting hardware and software issues; utilized toolsets for remote\r administration of PCs\r Self-motivated and eager\r to make a difference\r Positive attitude and an\r obsession to make sure our customers (our employees) have everything they\r need and pleased with the service they receive from IT.\r\rPreferred Skills:\r\r Any Microsoft\r certifications\r An understanding of\r basic networking principles\r Active Directory\r experience\r

11 days 7 hours ago

Mainz Brady Group


IT Help Desk Associate Mainz Brady Group - Emeryville, CA, United States


Location: Emeryville, CA

Company Profile:
"Mainz Brady Group, a technical staffing firm, is recognized as a leader in comprehensive employment and staffing solutions by the best known companies in Finance, Retail, Research & Development, Services, Government, Biotechnology, and Telecommunications. We take great pride in our experienced technical recruiters' ability to give our clients the very best talent available and, in doing so, offer the best career choices and perfect jobs for our candidates."