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Wyndham Hotels & Resorts, LLC

Housekeeping Supervisor - Austin Resort

Wyndham Hotels & Resorts, LLC - Austin, TX

Housekeeping Supervisor (Video)

Direct and inspect work of Housekeepers and Houseman, ensuring that quality and cleanliness standards are being met per WVO DOPs. Promoting the highest level of Guest and Owner satisfaction through housekeeping excellence, special projects and duties assigned.

Essential Job Functions

Responsibilities include, but are not limited to:

Supports Audit Standards: Directs room assignments and inspects work of Housekeepers and Houseman. Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels; supports Loss Prevention and safety standards procedures (50% time)

Maintain Positive Customer and Associate Relationships: support Housekeeping and Resort Leaders in an effort to ensure proper staffing and scheduling for maximum productivity; assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings (20% time)

Administrative Duties: Responsible to communicate inventory and purchasing needs to Housekeeping and/or Assistant Housekeeping Manager (10% time)

Maintain Cleanliness Standards: Participate in daily operations including cleaning and inspecting of units to maintain standards (10% time)

Reporting Problems: Identifies and reports maintenance related problems . (10% time)

Performs other duties as needed (5% time)

Qualifications:

Minimum Requirements and Qualifications

a)

Education

High School diploma or equivalent training/experience required

b)

Training requirements

Valid driver's license preferred CPR certification preferred

c)

Knowledge and skills

Excellent eye for detail / cleanliness Demonstrated ability to work under pressure Ability to accurately follow and provide instructions, both verbally and written Ability to direct work of others

d)

Technical Skills

Working knowledge of various computer software programs preferred

e)

Job experience

1 year related housekeeping experience required. Supervisory experience preferred One to three years hospitality customer service experience preferred in discipline.

Unless there is a legal requirement, experience will be accepted for the education requirement.

Action

12 days 23 hours ago

Wyndham Hotels & Resorts, LLC

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Housekeeping Supervisor - Austin Resort Wyndham Hotels & Resorts, LLC - Austin, TX, United States

   

Location: Austin, TX

Company Profile:
Many of our locations offer Safemark guest room safes with limited warranty. In the event of forced entry to the safe, Safemark's limited warranty provides you with recourse up to $5,000. For this security, recourse, privacy and convenience, an optional safe warranty fee (plus applicable taxes) is automatically posted to each guest folio at participating properties. If you do not use the safe, you may have the fee deducted from your bill by request to the front desk staff at checkout.