Live chat
FedEx Corporation (US)

Hospitality Business CM

FedEx Corporation (US) - Washington, DC

Job Number1931946BRJob TitleHospitality Business CMEmployment TypeRegular Full-TimeJob CategoryRetailShiftDaytimeRegion045 : Mid-AtlanticAddress Line 11127 Connecticut Ave NWAddress Line 2Ste CCityWashingtonStateDistrict of ColumbiaZip Code20036Position SummaryThe Hospitality Business Center Manager is responsible for managing the overall operations at a low-volume HCO center with or without parcel management operations, including supervision of team members and the administration of center sales performance, profitability and customer experience objectives. The Business Center Manager may also be required to perform functions normally performed by Team Members within the Center.General Duties and ResponsibilitiesThis is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusiveAchieve company objectives for sales and profit performance and customer experience objectives within the CenterResponsible for overall parcel management operations, including ensuring team members execute all associated policies and procedures as well as collaborating with hotel management, guests and transportation providers regarding anticipated shipment volumes, time sensitive handling/delivery requirements, and collective discounting strategiesEnsure team members provide exceptional service levels consistent with the expectations and measurements of the host properties and their guestsResponsible for cultivating the FedEx Office relationship at the host property to ensure a partnership in marketing and selling as well as aligning team members with property-specific guest experience expectationsResponsible for managing and upholding the centers compliance related to the terms and conditions outlined in the centers site specific lease term summary, to include a strict adherence to all host property-specific rules and regulationsDirect supervision of team members, including responsibility for:Hiring of all team members and monitoring new hire orientation proceduresTraining and evaluating the efficiency and productivity of team members by establishing performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals and making recommendations for wage increases and promotions, when applicable; ensuring execution on all people related initiatives (i.e. bench planning, climate survey follow up)Initiating disciplinary procedures, as necessary, for team members, up to and including termination of employmentEnsuring compliance with Standard Operating Procedures (SOP) as immediate supervisor of team membersEnsuring a positive customer experienceEnsure the maintenance of fiscal reporting procedures within center, including accounts receivable, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policiesResponsible for marketing and selling directly to event planners and hotel partners based on target event business booked by the host facilityResponsible for reviewing and planning for event-specific needs such as flexible staffing levels and tailored product and service offeringsRecommend equipment and machinery required for efficient production operations and for monitoring inventory level of supplies and materialsEnsure Federal/State Law safety requirements are established within center. In addition, may be required to perform quarterly safety inspections of centerEnsure team members within center are consistently applying FedEx Office Policies and ProceduresEnsure center cleanliness and execution of internal processesAll other duties as needed or requiredMinimum Qualifications and RequirementsBachelors Degree or equivalent experience2 years of related retail experience, including 1 years of prior progressively responsible supervisory experience requiredPrior experience in the hospitality industry, or other areas with a clear focus on exceptional customer service, preferredAdvanced level of reading, writing and mathematical abilityProven ability to lead, direct and superviseProficient in Microsoft Office tools including Word, PowerPoint, Outlook, and ExcelFor new hires, must meet all FedEx Office employment qualifications in force at timing of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member HandbookEssential FunctionsAbility to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility to travel as required in order to meet with customers, vendors, other team members, and/or other business necessitiesAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team membersAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to work within the appropriate level of independenceAbility, on a consistent basis, to report to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionQuality Driven Management (QDM)(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)Suggests areas for improvement in internal processes along with possible solutionsWorks with management to reduce company costs/wastes, and to optimize profitability in areas of responsibilityApplies Quality concepts presented at training during daily activitiesSupports FedEx Office Quality initiativesEEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at

19 days 2 hours ago

FedEx Corporation (US)


Hospitality Business CM FedEx Corporation (US) - Washington, DC, United States


Location: Washington, DC

Company Profile:
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and business services. We offer integrated business applications through our collaboratively managed operating companies — collectively delivering extraordinary service to our customers — using the expertise and reliability represented by the FedEx brand. Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 400,000 employees to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities. We owe our success as an industry leader to the more than 400,000 global team members who deliver exceptional customer service experiences day-in and day-out. Want to be part of this dynamic team? Check out our open positions located on the Careers Site on