Live chat
Nelnet, Inc.

HomeAdvisor Customer Care Representative 1/15 Start Date

Nelnet, Inc. - Lincoln, NE

Overview
NELNET INFORMATION FOR APPLICANTS/CANDIDATES:  
Do you want to be a part of great team of people where you will have leadership support? Are you looking for a fun, innovative, and fast-paced environment where you can utilize and grow your skills while you make a difference for customers? We are a performance based environment where you have incentive bonus opportunities designed to reward the results you achieve. Nelnet associates additionally enjoy competitive wages and benefits that include medical, 401K, tuition reimbursement, discounted parking and a multitude of wellness activities.  
 
SUMMARY: 
Combination of customer service and sales, taking inbound calls or making outbound calls to homeowners who are looking for a home improvement contractor, helping them submit their request, and then upselling additional requests through HomeAdvisor.
Responsibilities
Contact customers on accounts, including outbound customer contact when appropriate.
Negotiate transactions in accordance with established laws, regulations, and policies.
Cross and up-sell other services offerings.
Maintain professional demeanor while resolving customer needs.
Ensure integrity of data and information.
Serve as a resource within team, including assisting new associates with training needs.
Qualifications
EDUCATION:
Associate\u2019s degree preferred.
 
EXPERIENCE: 
1 to 3 years customer service experience and/or general office experience preferred.
 
COMPETENCIES \u2013 SKILLS/KNOWLEDGE/ABILITIES:
Service Excellence
Oral communications
Written communications
Basic typing skills
Teamwork
Accuracy/Attention to Detail
Working with MS Office
Business Math
Problem Solving
Managing Multiple Priorities
EEO StatementNelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting. Nelnet is a Drug Free and Tobacco Free Workplace.

12 days 23 hours ago

Nelnet, Inc.

apply

HomeAdvisor Customer Care Representative 1/15 Start Date Nelnet, Inc. - Lincoln, NE, United States

   

Location: Lincoln, NE

Company Profile:
By helping people accomplish their educational goals instead of focusing on ourselves, we collectively have a huge impact on the quality of their lives, making the world a place where fulfilling dreams is possible. As we help families set up payment plans to better afford an education, support families' efforts to successfully plan for college, explain options to make it easier to pay back student loans, and simply answer questions, every interaction we have with customers impacts their educational experience, and I am proud to be a part of it.