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JPMorgan Chase & Co,

Home Lending Advisor - Home Equity - Phoenix, AZ - Military veterans preferred

JPMorgan Chase & Co, - Phoenix, AZ

Home Lending Advisors within CD, BSC, and HE are required to build a relationship with the customer, and through inbound and outbound consultative sales techniques, match the most appropriate Mortgage Banking product with the customer\u2019s need.\u00a0 Home Lending Advisors are also required to solicit referral business from existing Client, Realtor, Corporate, and Branch relationships to build their own sources of business.Home Lending Advisors may serve client needs in all 50 states and must be familiar with associated programs, policies, and procedures.\u00a0 Consumer Direct is a nationally scoped direct-to-consumer business with teams of Home Lending Advisors located in sales centers in Phoenix, Columbus, and Milwaukee. Consumer Direct specializes in customer retention and new customer acquisition refinance transactions, purchase money mortgages, eCommerce originations, Corporate Relocation, and Home Equity in all 50 states. Leads for Consumer Direct are sourced from centrally managed direct mail, media advertising, cross sell efforts, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts.Consumer Direct/Branch Sales Center supports the Consumer Bank in providing mortgage solutions to consumers for Retail Bank Branches that do not have an assigned loan officer \u2014based in Downers Grove. Consumer Direct/Home Equity also supports the Consumer Bank in providing Home Equity solutions to consumers via our Retail Bank Branches through Home Equity Centers in Milwaukee and Phoenix.Core Competencies:\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Proactive Consultative Selling on inbound and outbound calls\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Customer Service Expert \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ability to learn/retain complex Mortgage Products, Programs, and Policies for all 50 States\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Attention to detail while managing a pipeline of customers commensurate with a consolidated sales environment\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Attention to Customer Satisfaction with internal and external clients\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Proficiency with multiple advanced computer systems\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ability to maintain composure in a high volume, fast paced environmentPrincipal Duties:\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Consultative selling of mortgage programs in a fast paced telephone sales center environment. \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Meet or exceed Funded Loan targets via proactively converting inbound and outbound sales leads into applications/funded loans.\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Focus on the Customer via optimal product / rate program recommendations to potential customers; maintain follow up on all potential customers to secure new loan applications, set appropriate expectations and follow through via active communication throughout transaction and after loan closing.\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Accurately source all leads, log all contacts with prospects, and follow-up with referral sources.\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Responsible for adhering to all call monitoring attributes based on the standards set by the business. \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Actively develop referral relationships with Branches, Realtors, and other Centers of Influence\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Provide feedback on lead quality to management team and referral sources.\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Responsible for maintaining a consistently high level of accuracy during the application process. \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Responsible for actively managing pipeline of mortgages as they move through the origination process. \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Cross Selling or referring other Chase products.\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Manage changing mix of daily inbound and outbound call volume\u00a0Knowledge and Experience:\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Customer service and Call Center experience \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Prefer two years of commission based sales experience\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Prefer two years of mortgage experience\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 College degree preferred\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Proficient with Microsoft Applications (Word, Excel and PowerPoint)\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Extremely detail oriented. Excellent oral and written communication skills are necessary. \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Highly organized with a demonstrated ability to manage multiple tasks and meet deadlines timely. \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Demonstrated ability in providing superior customer service and consultative sellingUnique Requirements:This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators.\u00a0 As such, an employment offer for this position is contingent on JPMC\u2019s review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position.\u00a0 Note that any felony conviction within the last seven years will disqualify you from consideration for this position.\u00a0 Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.\u00a0
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7 days 18 hours ago

JPMorgan Chase & Co,

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Home Lending Advisor - Home Equity - Phoenix, AZ - Military veterans preferred JPMorgan Chase & Co, - Phoenix, AZ, United States

   

Location: Phoenix, AZ

Company Profile:
JPMorgan Chase (NYSE: JPM) is one of the oldest financial institutions in the United States. With a history dating back over 200 years, here's where we stand today: JPMorgan Chase (NYSE: JPM) is one of the oldest financial institutions in the United States. With a history dating back over 200 years, here's where we stand today: