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Y of Cental Maryland

Head Start-IT Technician

Y of Cental Maryland - Perry Hall, MD

POSITION SUMMARY:

Provide first line response for local and remote users requiring assistance with IT related questions and issues. Work with users by phone, email, remotely and on-site to identify computer problems and advising on the solution along with documenting resolutions. Install, modify, and repair computer hardware along with telephones, printers, copiers and multifunction devices.

ESSENTIAL FUNCTIONS:

Diagnose and resolve technical hardware and software issues. Maintain IT Inventory worksheet. User account maintenance. Provide overlap or backup assistance to other members of IT department. Follow up with users to ensure issue has been resolved. Escalate problems as need be to the appropriate IT personnel. Knowledge of Head Start preferred, but not required.

WORKING CONDITIONS:

Must be able to lift up to 50 lbs. Travel between City Head Start Locations. Must maintain a valid Driver’s License and have access to a reliable vehicle.

Required Skills

Able to quickly identify a solution and guide users through the steps necessary to solve the problem. Good interpersonal and customer care skills. Good oral and written communication skills. Time management, attention to detail and ability to learn quickly. Effective planning, organizational and administrative skills.

Required Experience

At least one year experience or training. Working knowledge of fundamental IT equipment. Basic networking knowledge. Minimum of an A.A. Degree or equivalent in computer studies or related discipline. Knowledge of Microsoft Word, Excel, Access and Google Gmail.

8 days 22 hours ago

Y of Cental Maryland

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Head Start-IT Technician Y of Cental Maryland - Perry Hall, MD, United States

   

Location: Perry Hall, MD

Company Profile:
The Y of Central Maryland is a charitable organization dedicated to developing the full potential of every individual through programs that build healthy spirit, mind and body for all.