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Johnson Controls, Inc.

HVAC Truck Based Customer Service Manager - Kansas City / Topeka Area

Johnson Controls, Inc. - Lenexa, KS

Job Description

HVAC Truck Based Customer Service Manager - Kansas City / Topeka Area


What you will do

In this role, you will act as a multi-project team leader, providing local leadership and site coordination support in response to both project and customer requirements. Using established project management techniques, you will oversee the day-to-day activities of a field-based project portfolio, driving team productivity and balancing the projects financial goals while ensuring customer satisfaction. You will be developing and training employees and subcontractors, with responsibility for assigning projects and allocating employee resources, ensuring all work is performed to the highest standard and in compliance with state, local and Federal legal requirements.

How you will do it

*Set and monitor goals for goals for overall team growth and profitability.

*Lead the efforts of the project team to ensure productivity, consistency and quality.

*Respond to warranty-related customer issues.

*Manage customer relationships and drive issue resolution.

*Manage team budget and overhead accounts.

*Maintain optimum team staffing levels through labor forecasting, planning, and management.

*Recruit, hire and retain team staff.

*Work with direct reports and Team Technical Leads to create effective development performance tracking plans.

*Communicate clear performance expectations; conduct performance reviews for direct reports.

*Approve time sheets for direct reports, and perform all other necessary management tasks related bookings, Accounts Payables and Account Receivable.

*Take responsibility for safety performance and program compliance.

*Assist Project Team in identifying and actively pursuing opportunities for additional work through change orders.

*Develop and maintain long-term relationships with contractors, clients, consultants and subcontractors.

What we look for

As an effective leader, you communicate you interact well, verbally and in writing, with individuals at various levels, both internal and external. Whether working independently or as part of a team, you take ownership of issues. You are comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence. Your proven organizational and time management skills mean you are able to regroup as priorities and objectives change. Customer satisfaction is your priority.


Required Qualifications

*University degree or equivalent combination of education and experience. 6 years minimum experience.

Preferred Skills/Education/Experience

*Bachelors in a technical field.

*8 years related site coordination and project management experience; 1-2 years supervisory experience.

*6 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls.

*Knowledge of project accounting, costing principals and contracting.

*Experience using service management software and financial accounting systems.

*Excellent verbal and written communication skills.

*Strong computer skills in a Microsoft Office environment.

*Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels.

Johnson Controls is a global multi-industrial company with core businesses in the automotive, building and energy storage industries. Our 170,000 employees create quality products and services to optimize energy and operational efficiencies of buildings, energy storage and interior systems for automobiles. Through our growth strategies and by increasing market share we are committed to delivering value to shareholders and making our customers successful.Johnson Controls, Inc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability or any other characteristic protected by law. If you are an individual with a disability and need assistance or accommodation during the application process please call ************ and press option #0 or email **********************.

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23 days 20 hours ago

Johnson Controls, Inc.


HVAC Truck Based Customer Service Manager - Kansas City / Topeka Area Johnson Controls, Inc. - Lenexa, KS, United States


Location: Lenexa, KS

Company Profile:
Johnson Controls, Inc. is engaged in building efficiency, automotive experience, and power solutions businesses worldwide. Its Building Efficiency segment designs, produces, markets, and installs integrated heating, ventilating, and air conditioning systems, as well as building management systems, controls, and security and mechanical equipment. This segment also provides technical services, energy management consulting, and operations of real estate portfolios for the non-residential buildings market. In addition, this segment offers residential air conditioning and heating systems, and industrial refrigeration products. The company’s Automotive Experience segment designs and manufactures interior products and systems for passenger cars and light trucks, including vans, pick-up trucks, and sport/crossover utility vehicles serving original equipment manufacturers. This segment offers seating systems and components; cockpit systems consisting of instrument panels and clusters, information displays, and body controllers; overhead systems, such as headliners and electronic convenience features; floor consoles; and door systems. The company’s Power Solutions segment produces lead-acid automotive batteries, as well as offers absorbent glass mat and lithium-ion battery technologies for hybrid and electric vehicles. It serves automotive original equipment manufacturers and the general vehicle battery aftermarket. The company was formerly known as Johnson Electric Service Company and changed its name to Johnson Controls, Inc. in 1974. Johnson Controls, Inc. was founded in 1885 and is headquartered in Milwaukee, Wisconsin.