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ABM Industries Inc.

HSS - Environmental Services Supervisor (Salary) - Winnie Palmer Medical Center

ABM Industries Inc. - Orlando, FL

About ABM Healthcare Support Services

ABM Healthcare Support Services joins together three healthcare services leaders — HHA Services, Healthcare Parking Systems of America (HPSA) and ABM Health to provide each of the services needed to support our healthcare clients’ entire ecosystems—from hospitals to ambulatory surgical centers and medical office buildings.  Services provided include clinical engineering & healthcare technologies, environmental services, facility management, food service, hospitality, parking, patient observation & transportation, and security.

Position Summary

Responsible for assisting the Director of Environmental Services in giving direction, motivation and guidance to the Environmental Services Department to accomplish established standards to meet or exceed customer satisfaction. Position represents ABM Healthcare Support Services in its highest degree.

III.        RESPONSIBILITIES – ESSENTIAL FUNCTIONS:

Leads the department in the absence of the Director of Environmental Services, Assistant Director of EVS, or Manager of EVS.

Promotes a customer service mindset at all times with both internal and external customers.

Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency.

Views everything with a process improvement mindset.

Implements established department procedures and programs that meet goals and ensures a clean and safe environment.

Conducts quality improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations.

Develops/coaches department associates to ensure fullest potential is reached.

Ensures work assignments, daily and weekly work schedules meet department and facility needs.

Ensures department Training Programs and recertification programs are being conducted within appropriate timeframes.

Orders and uses all supplies/equipment within the areas of assigned responsibility.

Ensures that all ABM Healthcare Support Services Systems are in place in accordance with the Director of EVS.

Leads and promotes departmental TQM/Customer Service Initiatives.

Tours and meets with facility customers to ensure that customer needs and expectations are met at all times.

Reports all pertinent data to the Director of Environmental Services in a timely manner.

Knows all procedures, union agreements, or employee personnel manuals and meets all established agency requirements.

Maintains a safe work environment for all internal and external customers.

Has knowledge on the use of a personal computer in a Windows environment.

Has knowledge of Word Processing, Spreadsheets, and other assorted business software.

Ability to accurately review and process data and attend to detail.

Ability to establish priorities, work independently, and accomplish objectives without supervision.

Ability to communicate effectively in both written and verbal formats.

Ability to handle and resolve problems.

Works in a team environment interacting with a variety of departments.

Possesses excellent customer service skills.

Establishes and maintains cooperative working relationships; treats others courteously and with respect.

Responds to emergencies at both night time and on weekends as required.

Handles varying workloads and meet changing deadlines as necessary.

Daily, Weekly, Bi-Weekly, Monthly, Semi-Annual, and/or Annual reports may be required.

Direct report may change the frequency of required report at any time.

Ability to establish priorities, work independently, and to accomplish objectives without supervision.

Ability to handle and resolve problems.

May be required to travel via automobile to meetings and hospital related functions.

IV.        RESPONSIBILITIES – NON-ESSENTIAL FUNCTIONS:

Maintains a professional appearance at all times.

Participates in scheduled department meetings.

Completes annual age-specific competencies.

Remains compliant with mandatory Hospital Education.

Fulfills TB, Immunization, and Employee Health Requirements.

Remains compliant with department specific education and skill sets.

Minimum Requirements

Education/Training:

Required:

High School diploma or GED.

Preferred:

Some college preferred.

Job Knowledge/Experience:

Required:

Must possess a minimum of 1 year Customer Service.

Preferred:

1 year of proven housekeeping experience in a healthcare or hospitality setting; experience in environmental services.

1 year of supervisor experience in any industry.

License(s):

Required:

Industry specific certification/licensure may be required.

Location

Orlando, FL 32806 US (Primary)

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

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8 days 11 hours ago

ABM Industries Inc.

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HSS - Environmental Services Supervisor (Salary) - Winnie Palmer Medical Center ABM Industries Inc. - Orlando, FL, United States

   

Location: Orlando, FL

Company Profile:
With over 100 years of facility solutions experience, we continue to serve thousands of clients across the U.S. and in over 20 international locations. ABM offers: ABM is one of the largest facility management services providers in the U.S. We offer state-of-the-art, dependable building maintenance services cost effectively. Our substantial base of long-term clients demonstrates the importance that we place on building enduring relationships. As an ABM client, you have the advantage of obtaining multiple services under one contract with a single point of contact, making it easy for you to outsource these functions without administrative headaches. We provide any combination of services on a local, regional or national basis.