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American International Group, Inc.

HRSS Tier 1 Advisor

American International Group, Inc.

HRSS Tier 1 Advisor


United States

HRSS Tier 1 Advisor

Job ID #:


Functional Area:

Human Resources

Estimated Travel Percentage (%):



Kuala Lumpur

Employment Type:

Full Time - Permanent

Education Preferred:

Bachelors Degree (or equivalent)

Relocation Provided:


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Position Description:

• Accurately handles inquiries related to new hire, terminations, personal or job related enquiries using as a primary case management tool. • Coordinate with Business Partners and team members to ensure accuracy of data prior to resolving enquiries. • Meet established Quality and Key Performance Metrics. • Provide quality customer service in response to inquiries made via phone or e-mail from Employees, Internal Business Partners as well as External Business Contacts. • Uses procedures, policies, knowledge database and other reference materials to assist in answering inquiries. • Research routine to complex questions and problems and provide appropriate responses or escalate as appropriate. • Appropriately identify and escalate inquiries that are high in complexity or require other attention to the appropriate unit. • Accurately logs-in all cases into the case management system. • Must meet established Quality Monitoring and Key Performance Metrics standards • Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information. • Demonstrate the ability to work effectively in a team environment with general direction while providing support to peers. • Participates in continuous improvement workshops and projects. • Participate in other departmental responsibilities as assigned.

Position Requirements:

*Minimum Qualification • Strong PC skills and the ability to work in fast paced environment • Strong organizational skills. • Strong analytical skills with attention to detail • Strong problem solving skills. • Strong written and oral communication skills • Strong interpersonal and customer service skills • Ability to follow strict policy guidelines and recognize situations requiring escalation • Ability to navigate relevant applications • Ability to follow standard procedures and scripts • High School degree • Experience in HR and shared services environment will be an added advantage. • Able to work in multiple shifts (8am – 1am) *

Preferred Qualification • 2-3 Year experience in an operations Service Center environment, HR Shared services preferred.

About Us:

American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.

AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises.

AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.

United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S.

Additional information about AIG can be found at |

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6 days 4 hours ago

American International Group, Inc.


HRSS Tier 1 Advisor American International Group, Inc. - , , United States


Company Profile:
American International Group, Inc. provides insurance products and services for the commercial, institutional, and individual customers in the United States and internationally. The company operates in two segments: AIG Property Casualty, and AIG Life and Retirement. The AIG Property Casualty segment offers casualty insurance products that cover general liability, commercial automobile liability, workers' compensation, excess casualty, and crisis management insurance; industrial energy-related and commercial property insurance products, which cover exposures to man-made and natural disasters; aerospace, environmental, political risk, trade credit, surety and marine insurance products for small and medium sized enterprises; and various forms of professional liability insurance products. It also provides personal accidental and supplemental health products for individuals, employees, associations, and other organizations; and life products, as well as a range of travel insurance products and services for leisure and business travelers. This segment distributes its insurance products and services through brokers, agents, and direct marketing and partner organizations, as well as the Internet. The AIG Life and Retirement segment offers a suite of products and services to individuals and groups, including term life insurance, universal life insurance, accident and health insurance, fixed and variable group annuities, administrative and compliance services, mutual funds, and financial planning. This segment distributes its products through banks, broker-dealers, financial advisors, independent marketing organizations, insurance agents, structured settlement brokers, benefit consultants, and direct-to-consumer platforms. The company also provides private residential mortgage guaranty insurance and direct investment book services; and derivatives intermediary services. American International Group, Inc. was founded in 1919 and is based in New York, New York.