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Regis Corporation

HR Customer Service Representative

Regis Corporation - Minneapolis, MN

The Customer Service Representative team, is dedicated to providing prompt service and timely resolutions to our customers. We are the first point of contact and on the forefront of providing support and communication to our field on incidents and general questions overall. Our goal is to ensure that a customer’s inquiry is handled with proficiency so that it resolved in a timely manner. This is in a unique position within the company as we notice and alert others to problems and trends observed from speaking daily with our customers. We stand behind our company’s values and do the right thing to take care of our customers.• Manage inbound incidents from our customers via phone or e-mail• Capture and provide accurate information to customers in order to ensure incidents are resolved professionally, fairly, and in a timely manner• Utilize pre populated knowledge articles to resolve incidents or escalated for resolution• Professionally communicate with all levels of corporate, field, salon employees and guests• Partner with and maintain excellent relationships with peers, corporate and field employees• Utilize enterprise ticketing system in order to capture all customer interactions, escalations and resolutions• Actively participate in all required meetings, training sessions, and activities related to job development• Demonstrate support for all corporate initiatives• Perform other related duties as assigned• Well-developed, professional written and verbal communication skills• Great personality, team spirit, demonstrates positive values• Proficiency with computer applications• Friendly and enthusiastic team player• Listen and obtain information from callers in a professional, systematic and organized manner• Ability to manage stress and deal with difficult people• Ability to maintain confidentiality• Ability to think independently, prioritize work, make decisions and demonstrate problem-solving skills• Assume responsibility for self-development and career progression• Outstanding attendance and dependability with the ability to adhere to a flexible schedule• College degree in business, communications, or related field desired.

8 days 19 hours ago

Regis Corporation

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HR Customer Service Representative Regis Corporation - Minneapolis, MN, United States

   

Location: Minneapolis, MN

Company Profile:
Regis Corporation, headquartered in Minneapolis, Minnesota, is the beauty industry's global leader in beauty salons and cosmetology education. The Company owns, franchises or holds ownership interests in 9,757 worldwide locations.