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The Home Depot, Inc.

HDE Customer Service Rep - Part Time

The Home Depot, Inc. - Marietta, GA

POSITION PURPOSE

The Customer Service Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence. The position is directly responsible for the scheduling and confirmation of appointments with the customer via both inbound and outbound calls. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers and other Home Depot associates on a daily basis. In addition, they may assist in the resolution of customer issues by providing a solution or directing the customer to an individual who is equipped to help them resolve the matter. The Customer Service Representative will also collaborate with field associates to resolve inquiries around calendars/availability to meet the customers needs. The Customer Service Representative will conduct surveys with customers to gauge service levels.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

25%-Answer inbound calls from customers who have been referred through a store associate, internet lead or other source.

20%-Using a uniform script, the associate will explain our product offerings and suggest why they should choose Home Depot for their home improvement needs.

15%-Associate will also place outbound calls to customers from leads that were obtained from various marketing resources. Using a uniform script, the associate will explain our product offerings and suggest why they should choose Home Depot for their home improvement needs.

15%-Associate will contact customers to confirm scheduled appointments by validating appointment date and time, address and phone number.

15%-Associate will conduct survey calls with customers using a uniform script.

10%-Other job duties as assigned by manager.

NATURE AND SCOPE

This position reports to Manager, Appointment Center

This position has no direct reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience: 2 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

Preferred Qualifications:

Minimum of 3 plus years of customer service experience is preferred.

Proficiency using MS Office products (Word, Excel, etc).

Knowledge, Skills, Abilities and Competencies:

-Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.

-Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.

-Demonstrated ability to effectively communicate with customers.

-Ability to set priorities, plan and coordinate work activities and obtain and manage resources so that work objectives are accomplished on time and within budget.

-Demonstrated broad based knowledge of Home Depot product offerings.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

10 days 8 hours ago

The Home Depot, Inc.

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HDE Customer Service Rep - Part Time The Home Depot, Inc. - Marietta, GA, United States

   

Location: Marietta, GA

Company Profile:
The Home Depot was founded in 1978 by Bernie Marcus and Arthur Blank. Along with investment banker Ken Langone and merchandising guru Pat Farrah, the founders’ vision of one-stop shopping for the do-it-yourselfer came to fruition when they opened the first two Home Depot stores on June 22, 1979, in Atlanta, Georgia. The first stores, at around 60,000 square feet each, were cavernous warehouses that dwarfed the competition and stocked 25,000 SKUs, much more than the average hardware store at that time. Empty boxes piled high on the shelves gave the illusion of even more product. From the start, associates were able to offer the best customer service in the industry, guiding customers through projects such as laying tile, changing a fill valve or handling a power tool. Not only did store associates undergo rigorous product knowledge training, but they also began offering clinics so customers could learn how to do it themselves. The Home Depot revolutionized the home improvement industry by bringing the know-how and the tools to the consumer and by saving them money.