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The Home Depot, Inc.

HD Design Center - Supervisor, Facilities

The Home Depot, Inc. - San Diego, CA

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Location:

San Diego

CA

Date:

05/04/2018

2018-05-04

2018-06-02

Job Code:

117809

Categories:

Facilities

Customer Service

Management

Sales / Business Development

Retail / Wholesale

Home Depot

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Job Details

Job Details

FACILITIES SUPERVISOR - San Diego CA 92131

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Job Details

HD Design Center - Supervisor, Facilities (117809)

CA - San Diego

Date Posted:

May 3, 2018

Company:

The Home Depot

Travel:

0-10%

Functional Area:

Retail/Merchandising

Position Type:

Full-Time

Relocation Provided:

No

The Facility Supervisor will manage The Home Depot Design Center's Design Concierge and Maintenance personnel. They are responsible for making sure that the building and their services meet the needs of the people that work in them. They will also be responsible for driving sales and leading profitable operations by leading, coaching, and mentoring their team of personnel. The Facility Supervisor is accountable for cleaning, security and parking, and ensuring that the surrounding environment is in a suitable condition to work. The Facility Supervisor will ensure that all front office duties are conducted smoothly, including incoming phone calls, scheduling, greeting, basic inquiries, etc. They will also make sure that walk-in clients are pre-qualified properly. The Facility Supervisor will also assist with high-level issues related to customer order fulfillment. They will also make recommendations concerning their direct and indirect reports. This may include recruitment, selection, performance appraisal, and professional development. They will also be responsible for generating associate schedules and reviewing time-punches. Other duties may be assigned, as needed, by the Assistant Director of HDDC Operations.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

40% - People

-Reviews and provides constructive feedback, making recommendation to better serve the business and customer

-Assists with recruitment, selection, performance appraisal, and professional development

-Responsible for creating associate schedules and reviewing time-punches

-Conducts weekly update meetings with direct reports

-Serves in a mentoring capacity for Managers and frontline associates to reach their full potential

-Properly onboards new associates

-Inspires his or her team to have a high level of engagement and performance

40% - Facility Management

-Oversees all facility tasks and steps in when necessary to assist

-Responds to service provider/vendor calls, and emails in a timely manner

-Assist with escalated, high priority customer complaints or concerns regarding orders and installation

-Serves as the main contact for facility repairs, maintenance, cleaning

-Ensures the safety and security of the building at all times

-Proactively identifies strategies to improve overall functioning of facility

20% - Strategy and Planning

-Works on special projects to improve customer experience

-Oversees the needs of the business, thinking about future initiatives to drive company performance

-Helps set the strategy for facility process and improvement

-Proactively identifies and resolves issues that may impair the team's ability to meet customer needs

NATURE AND SCOPE

-Reports to the Assistant Director, Design Center Operations

-This position has 4-5 direct reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

Travel:

Typically requires 5% to 10% travel

Additional Environmental Job Requirements:

Position Description:

POSITION PURPOSE

The Facility Supervisor will manage The Home Depot Design Center's Design Concierge and Maintenance personnel. They are responsible for making sure that the building and their services meet the needs of the people that work in them. They will also be responsible for driving sales and leading profitable operations by leading, coaching, and mentoring their team of personnel. The Facility Supervisor is accountable for cleaning, security and parking, and ensuring that the surrounding environment is in a suitable condition to work. The Facility Supervisor will ensure that all front office duties are conducted smoothly, including incoming phone calls, scheduling, greeting, basic inquiries, etc. They will also make sure that walk-in clients are pre-qualified properly. The Facility Supervisor will also assist with high-level issues related to customer order fulfillment. They will also make recommendations concerning their direct and indirect reports. This may include recruitment, selection, performance appraisal, and professional development. They will also be responsible for generating associate schedules and reviewing time-punches. Other duties may be assigned, as needed, by the Assistant Director of HDDC Operations.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

40% - People

-Reviews and provides constructive feedback, making recommendation to better serve the business and customer

-Assists with recruitment, selection, performance appraisal, and professional development

-Responsible for creating associate schedules and reviewing time-punches

-Conducts weekly update meetings with direct reports

-Serves in a mentoring capacity for Managers and frontline associates to reach their full potential

-Properly onboards new associates

-Inspires his or her team to have a high level of engagement and performance

40% - Facility Management

-Oversees all facility tasks and steps in when necessary to assist

-Responds to service provider/vendor calls, and emails in a timely manner

-Assist with escalated, high priority customer complaints or concerns regarding orders and installation

-Serves as the main contact for facility repairs, maintenance, cleaning

-Ensures the safety and security of the building at all times

-Proactively identifies strategies to improve overall functioning of facility

20% - Strategy and Planning

-Works on special projects to improve customer experience

-Oversees the needs of the business, thinking about future initiatives to drive company performance

-Helps set the strategy for facility process and improvement

-Proactively identifies and resolves issues that may impair the team's ability to meet customer needs

NATURE AND SCOPE

-Reports to the Assistant Director, Design Center Operations

-This position has 4-5 direct reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

Travel:

Typically requires 5% to 10% travel

Additional Environmental Job Requirements:

ESSENTIAL SKILLS:

MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

-Must be able to pass all state and local safety certifications

-4 years of relevant work experience

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a High School Diploma

Years of Relevant Work Experience:

4 years

Physical Requirements:

-Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Additional Qualifications:

Preferred Qualifications:

-6 years of Customer Service experience

-2 years experience managing a team

-Retail, Specialty Retail, Outside Sales or Trade experience

-Project management including planning, organizational skills

-Ability to work in a fast paced environment

-Ability to work independently

-Strong verbal and written communication skills

Knowledge, Skills, Abilities and Competencies:

Develop Talent, Decison Quality, Plans & Aligns, Ensures Accountability, Manages Conflict, Drives Engagement, Collaborates, Customer Focus, Drives Results, Communicates Effectively, Drives Vision & Purpose

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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14 days 21 hours ago

The Home Depot, Inc.

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HD Design Center - Supervisor, Facilities The Home Depot, Inc. - San Diego, CA, United States

   

Location: San Diego, CA

Company Profile:
The Home Depot was founded in 1978 by Bernie Marcus and Arthur Blank. Along with investment banker Ken Langone and merchandising guru Pat Farrah, the founders’ vision of one-stop shopping for the do-it-yourselfer came to fruition when they opened the first two Home Depot stores on June 22, 1979, in Atlanta, Georgia. The first stores, at around 60,000 square feet each, were cavernous warehouses that dwarfed the competition and stocked 25,000 SKUs, much more than the average hardware store at that time. Empty boxes piled high on the shelves gave the illusion of even more product. From the start, associates were able to offer the best customer service in the industry, guiding customers through projects such as laying tile, changing a fill valve or handling a power tool. Not only did store associates undergo rigorous product knowledge training, but they also began offering clinics so customers could learn how to do it themselves. The Home Depot revolutionized the home improvement industry by bringing the know-how and the tools to the consumer and by saving them money.