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The Home Depot, Inc.

HD Design Center - Sr. Designer, Kitchen & Bath

The Home Depot, Inc. - San Diego, CA

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Location:

San Diego

CA

Date:

05/07/2018

2018-05-07

2018-06-05

Job Code:

117816

Categories:

Customer Service

Home Depot

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Job Details

Job Details

SR DESIGNER KITCHEN AND BATH - San Diego CA 92131

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Job Details

HD Design Center - Sr. Designer, Kitchen & Bath (117816)

CA - San Diego

Date Posted:

May 3, 2018

Company:

The Home Depot

Travel:

0-25%

Functional Area:

Retail/Merchandising

Position Type:

Full-Time

Relocation Provided:

No

The HDDC SR Kitchen & Bath Designer designs creative solutions for complex, high-level design projects. Projects include single and multiple room renovations, new construction and major design updates. The SR Kitchen & Bath Designer assesses customer needs, guides customer decisions, evaluates the scope of the project, integrates information into a design layout, and develops accurate price quotes and provides complete sales presentation for the customer. The SR Kitchen & Bath Designer is responsible for driving sales and building loyalty for The Home Depot Design Center and The Home Depot while delivering an exceptional customer experience. The SR Kitchen & Bath Designer must possess strong communication, teamwork, project management and follow-up skills, and is responsible for managing their projects from inception through sale. They will partner with the Project Manager, ensuring the highest level of customer satisfaction possible through completion.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

30%- Customer Service

- Communicates the design process and the features, advantages and benefits of The Home Depot Design Center product and services to the client.

- Engages clients by asking open-ended questions to determine the client s needs and the scope of the project.

- Suggests related items/services that might compliment the client s project needs.

- Maintains client relationships by working with the appropriate team members and resolving client issues.

- Serves as a role model in providing excellent customer service.

60%- Sales & Project Management

- Executes the design process, including client consultations, site visits, creating drawings by hand or with 2020, leading the client presentation and selling the project.

- Communicates design plans to the 2020 Tech to execute the design.

- Maintains strong relationships and communication with team members in order to successfully execute the project.

- Assists with the installation of sold projects by communicating with the Client, Project Expeditor and Project Manager.

- Assists in the pre-construction meeting and participates in final project walk through with client.

- Transcribes all necessary information into system to order products, determine size and quantity, etc.

- Enters project information to initiate new projects and maintain customer data in the computer system.

- Continually monitors daily, weekly, monthly sales reports; partners with management to make adjustments to improve sales.

10%- Self-Development

- Seeks knowledge to stay informed of new product lines and services.

- Routinely develops skills in related areas of expertise; guides and develops team.

- Stays abreast of industry trends, government regulations, textiles and building materials, design terminology and trends.

- Provides coaching and development to junior/new associates.

- Consistently updates knowledge of other HD companies in order to make recommendations to clients.

NATURE AND SCOPE

This position reports to the Manager Design.

This position has no direct reports.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel 5% to 20% of the time.

Additional Environmental Job Requirements:

Position Description:

POSITION PURPOSE

The HDDC SR Kitchen & Bath Designer designs creative solutions for complex, high-level design projects. Projects include single and multiple room renovations, new construction and major design updates. The SR Kitchen & Bath Designer assesses customer needs, guides customer decisions, evaluates the scope of the project, integrates information into a design layout, and develops accurate price quotes and provides complete sales presentation for the customer. The SR Kitchen & Bath Designer is responsible for driving sales and building loyalty for The Home Depot Design Center and The Home Depot while delivering an exceptional customer experience. The SR Kitchen & Bath Designer must possess strong communication, teamwork, project management and follow-up skills, and is responsible for managing their projects from inception through sale. They will partner with the Project Manager, ensuring the highest level of customer satisfaction possible through completion.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

30%- Customer Service

- Communicates the design process and the features, advantages and benefits of The Home Depot Design Center product and services to the client.

- Engages clients by asking open-ended questions to determine the client s needs and the scope of the project.

- Suggests related items/services that might compliment the client s project needs.

- Maintains client relationships by working with the appropriate team members and resolving client issues.

- Serves as a role model in providing excellent customer service.

60%- Sales & Project Management

- Executes the design process, including client consultations, site visits, creating drawings by hand or with 2020, leading the client presentation and selling the project.

- Communicates design plans to the 2020 Tech to execute the design.

- Maintains strong relationships and communication with team members in order to successfully execute the project.

- Assists with the installation of sold projects by communicating with the Client, Project Expeditor and Project Manager.

- Assists in the pre-construction meeting and participates in final project walk through with client.

- Transcribes all necessary information into system to order products, determine size and quantity, etc.

- Enters project information to initiate new projects and maintain customer data in the computer system.

- Continually monitors daily, weekly, monthly sales reports; partners with management to make adjustments to improve sales.

10%- Self-Development

- Seeks knowledge to stay informed of new product lines and services.

- Routinely develops skills in related areas of expertise; guides and develops team.

- Stays abreast of industry trends, government regulations, textiles and building materials, design terminology and trends.

- Provides coaching and development to junior/new associates.

- Consistently updates knowledge of other HD companies in order to make recommendations to clients.

NATURE AND SCOPE

This position reports to the Manager Design.

This position has no direct reports.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel 5% to 20% of the time.

Additional Environmental Job Requirements:

ESSENTIAL SKILLS:

MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience:

7 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

Preferred Qualifications:

- Bachelor's degree in Interior Design, Architecture or a related design field

- Experience in the following fields: Project Design, Project Design Sales, Project Design Management

- 7 years of experience in Design and Retail, Specialty Retail, Outside Sale or Trade experience

- CKD, CBD, ASID, State Certification or similar certifications

- Expert project management skills including planning and organizational skills

- Ability to work in a fast paced environment

- Ability to stay within a budget, analyzing and drawing conclusions, decisiveness, dispute/conflict resolution, process compliance and customer driven

- Ability to work independently and with a team

- Ability to read blueprints

- Advanced knowledge of space planning, color theory, textile and building materials, design terminology and government regulations

- Excellent verbal and written communication skills

- Sales aptitude including the ability to close the sale, presentation skills, initiative/persistence, adaptability and professionalism

Knowledge, Skills, Abilities and Competencies:

- Customer Focus: Keeps the customer as the focal point of activity. Gets the basics right; delivers the day-to-day performance that clients require. Is polite and friendly in customer engagements to drive satisfaction

- Drives Results: Delivers on commitments and expectations

- Communicates Effectively: Communicates clearly with teammates and supervisors in both verbal and written communications. Uses active listening in understanding message content and point of view

- Collaborates: Contributes to the group s efforts and steps forward to help as needed. Seeks input from others

- Action Oriented: Identifies new opportunities and areas for improvement. Takes action on tasks and challenges

- Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear.

- Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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14 days 9 hours ago

The Home Depot, Inc.

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HD Design Center - Sr. Designer, Kitchen & Bath The Home Depot, Inc. - San Diego, CA, United States

   

Location: San Diego, CA

Company Profile:
The Home Depot was founded in 1978 by Bernie Marcus and Arthur Blank. Along with investment banker Ken Langone and merchandising guru Pat Farrah, the founders’ vision of one-stop shopping for the do-it-yourselfer came to fruition when they opened the first two Home Depot stores on June 22, 1979, in Atlanta, Georgia. The first stores, at around 60,000 square feet each, were cavernous warehouses that dwarfed the competition and stocked 25,000 SKUs, much more than the average hardware store at that time. Empty boxes piled high on the shelves gave the illusion of even more product. From the start, associates were able to offer the best customer service in the industry, guiding customers through projects such as laying tile, changing a fill valve or handling a power tool. Not only did store associates undergo rigorous product knowledge training, but they also began offering clinics so customers could learn how to do it themselves. The Home Depot revolutionized the home improvement industry by bringing the know-how and the tools to the consumer and by saving them money.