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Simon Property Group, Inc.

Guest Services Manager

Simon Property Group, Inc. - Houston, TX

Job Description
PRIMARY PURPOSE:   This position is accountable for enhancing the profitability of Simon Guest Services in order to maximize its return on investment through sales goals and strategies. This may be accomplished by directing, managing and coordinating the efforts of the sales staff through the creation of sales goals, sales strategies and cooperative efforts with related mall management and marketing activities.   This position is the front line position and Simon’s interaction with its customers; consequently, strong sales and customer service skills are essential. PRINCIPAL RESPONSIBILITIES:   The successful candidate’s responsibilities will include, but not be limited to: \tServes as “Seller” function of the Simon Property Group Giftcard program, Simon Kidgits Club program, Ticketmaster, other payment products, and / or other mall programs \tOversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Giftcards, Simon Kidgits Club, Ticketmaster, and Simon Youth Foundation \tResponsible for representing Simon to customers by providing high quality, efficient, and friendly service \tResponsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant \tAbility to respond to customer inquiries and advise on the appropriate resolution \tTrains new Guest Services Representatives on policies and procedures of the Simon Property Group in addition to activities, promotions, and services provided at Simon Guest Services \tDirectly supervise the performance of guest services staff to ensure a productive work environment; which includes recruiting, interviewing, hiring, and training of all Guest Services Representatives, as well as conduct all necessary discipline procedures, annual job reviews, and HR payroll increases as defined by Simon’s policy and procedures \tResponsible for communicating goals and performance expectations for all team members to achieve stretch for SBV/Local/Regional initiative \tManages staffing and schedules for Simon Guest Services \tMaintains a good rapport with mall staff, regional staff, home office, and partner representatives and provides feedback regarding key areas \tKnowledgeable about all aspects of SBV corporate and partner programs in order to ensure products and programs are sold to customers with flawless execution \tServes as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program (personal  and corporate sales), Simon Kidgits Club, Retailer Showcase, and Ticketmaster \tAbility to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations); in addition to administering research questionnaires \tProvides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals \tEnsure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kidgits, Ticketmaster, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives  \tAssists in the marketing of the center to tenants as well as Guests with the expectation of improving Guest and tenant perception of the center \tDevelop programs to build incremental personal and corporate gift card sales through research, marketing efforts and networking events MINIMUM QUALIFICATIONS: \tHigh school diploma or equivalent.  Some college or professional school preferred \t3-5 years administrative office experience (office management preferred) in a fast paced environment \tSolid mathematical skills \tKnowledge of administrative procedures, customer service principles and practices \tAptitude for understanding financial reports and extracting information \tStrong working knowledge of various computer software such as Microsoft Office, JD Edwards, OneWorld, and Web based input software \tEffective verbal and written communication \tStrong organizational and interpersonal skills with attention to detail \tAbility to prioritize, coordinate, multi-task and demonstrate initiative \tAbility to work a flexible schedule including weekdays, weeknights, weekends, and holidays

10 days 7 hours ago

Simon Property Group, Inc.


Guest Services Manager Simon Property Group, Inc. - Houston, TX, United States


Location: Houston, TX

Company Profile:
There you stand, a constant curator of trend and sophistication. Quirky yet adorable, you're delightfully personable. Clad in the loveliest of labels, your besties and frenemies alike consider you an excellent brand stylist. “She's so together,” they say. So organized on the outside, but it's a little bit of a clutter on the inside, isn't it? Wait, shopping friend! It's okay! We're here to help. We're all about lowering your level of stress and dreaming your level of sophistication into a redefined, daring level of confidence. Your next trip to a mall should make them a little jealous. Go ahead– we're not judging. Generate the good kind of gossip that makes them want to swim into your personal style a little more.