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Aetna Inc.

Group Medicare Sr Account Manager

Aetna Inc. - Mount Laurel, NJ

POSITION SUMMARY The Senior Account Manager (AM) is directly responsible for helping meet and exceed client expectations by supporting consumers with our Exchange Administration Retiree Solutions including Medicare Advantage product suite and on our best-in-class HR software and services. Fundamental Components: The Account Manager (AM) will serve as the primary point of contact to our clients, internal team members and partners by helping implement and maintain client benefits administration platform. This individual will: Help manage and provide technical guidance through the implementation of new client benefits administration platform. Continually update sites as requirements change each year, or as often as needed (this includes benefit class matrix, requirements document, rates, permissions, field options, site text and any open items on questions log). Test client sites for quality assurance; track and monitor the resolution of issues. Prepare and conduct technical\/product presentations, demonstrations and trainings (such as an open enrollment demo for new\/changing plans, site text, etc.). Provide resolution of client issues by responding to questions and concerns about the use of products; ability to leverage research to find resolution. Maintain thorough understanding of all internal systems to respond to general and specialized client requests. Triage client tickets and\/or questions (email and voicemail); maintaining ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates. Look for and help drive continuous process improvements\/efficiencies by maintaining a thorough understanding of all internal systems. Lead and create agendas for client meetings Manage workflow in the setup and maintenance of carrier and payroll feeds.BACKGROUND\/EXPERIENCE desired: 3 Years of direct client account management experience in benefits administration. Knowledge of Retiree Benefits.. Solid Technical background in configuring software, testing and\/or troubleshooting. Must be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality). Strong leadership skills; strong verbal and written communication skills.EDUCATION The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience. LICENSES AND CERTIFICATIONS Insurance\/Health and Life Insurance Company Operations (LOMA) is desired TECHNOLOGY EXPERIENCES Aetna Applications\/Aetna Health Information Advantage\/1-3 Years\/End User REQUIRED SKILLS Leadership\/Driving a Culture of Compliance\/FOUNDATION Service\/Case Administration\/MASTERY Service\/Improving Constituent-Focused Processes\/ADVANCED DESIRED SKILLS Leadership\/Developing and Executing Strategy\/ADVANCED Leadership\/Fostering a Global Perspective\/FOUNDATION Service\/Providing Solutions to Constituent Needs\/ADVANCED ADDITIONAL JOB INFORMATION Work At Home opportunity within the Northeast Region. Must live accessible to an Aetna office location in CT, NY, or NJ for support purposes. Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard. Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately. #LI-MR1 Job Function: Sales and Service

21 days 10 hours ago

Aetna Inc.


Group Medicare Sr Account Manager Aetna Inc. - Mount Laurel, NJ, United States


Location: Mount Laurel, NJ

Company Profile:
Aetna Inc. operates as a diversified health care benefits company in the United States. The company operates in three segments: Health Care, Group Insurance, and Large Case Pensions. The Health Care segment provides medical, pharmacy benefit management, dental, behavioral health, and vision plans on an insured basis, and an employer-funded or administrative basis. This segment also provides Medicare and Medicaid products and services, as well as other medical products, such as medical management and data analytics services, medical stop loss insurance, workers' compensation administrative services, and products that provide access to its provider networks in select markets. This segment offers its products and services to multi-site national, mid-sized, and small employers, as well as individual customers. The Group Insurance segment provides life insurance products comprising group term life insurance, voluntary spouse and dependent term life insurance, group universal life, and accidental death and dismemberment insurance; disability insurance products; and long-term care insurance products, which offer benefits to cover the cost of care in private home settings, adult day care, assisted living, or nursing facilities. This segment provides insurance products principally to employers that sponsor its products for the benefit of their employees and their employees’ dependents. The Large Case Pensions segment manages various retirement products, including pension and annuity products for tax-qualified pension plans. The company’s customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups, and expatriates. Aetna Inc. was founded in 1853 and is headquartered in Hartford, Connecticut.