General ManagerWendy's International, LLC - Ocala, FL
JAE Restaurant Group owns and operates 176 limited service restaurants in Florida, New Mexico and Texas. Our mission is to be A CUT ABOVE to our stakeholders while remaining true to our values of commitment, fairness, honesty, loyalty, and respect. We strive to remain leaders in the nation’s evolving FRANCHISE fast food restaurant industry, realizing it by delivering an exceptional experience of quality, service, and cleanliness to our customers through our professional, friendly and continually developed staff; by maintaining high operational standards; and being engaged contributors to our communities. Our leadership team is comprised of professionals that bring over 450 years of experience in the industry.
Manages the operations and staff of a Wendy's restaurant, including the execution of all Company policies, procedures, programs and systems. Ensures achievement of restaurant objectives are reached in all areas while following all Company guidelines. Ensures compliance with all federal, state and local laws and ethical business practices. Provides leadership, direction, training and development to subordinate managers and crew. Creates and maintains a People Excellence environment. JAE Restaurant Group will, upon request, provide reasonable accommodation in accordance with the ADA to the known physical or mental limitations of an otherwise qualified employee or applicant with a disability, unless to do so would cause the Company an undue hardship.
Detailed Roles and Responsibilities
\tTrains, monitors and reinforces food safety procedures to store management and crew employees. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective actions, as appropriate.
\t\tTraining and execution of all food safety procedures.
\t\tCurrent Food Safety certification including certification of self and management staff.
\t\tFood safety culture.
\t\tTotal store cleaning systems.
\t\tCooked and raw product.
\t\tDishwashing sanitizing and proper drying.
\t\tFood Safety Walk throughs.
\t\tHealth Department evaluation results.
\tMaximizes store sales goals versus budget and prior year, including participation in marketing programs. Develops and implements appropriate plans to resolve unfavorable trends and enhance sales. Manages assigned store requirements for new product rollouts/procedures.
\t\tSales performance for key initiatives including: Budget; Transaction growth %; service times, late night sales $; pick up window %; kids meals; regular communication of store sales performance to DM & store management team; involves DM and store management team in correcting anticipated variances; execution of national and local marketing programs; execution of new product roll-outs; participation in community activities to enhance goodwill for JAE Restaurant Group.
\t\tResponse to competitive intrusive activities aimed at diverting store business.
\tMaximizes profit goals versus budget and prior year. Manages food, labor and paper costs and other controllable expenses. Develops and implements appropriate plans to resolve unfavorable trends and enhance profits.
\t\tProfit performance versus budget and prior year.
\t\tManagement of food, labor, paper and other controllable costs.
\t\tMonitoring and utilizing follow-up systems to achieve profitability objectives.
\t\tActions taken to address profit shortfalls or cost variances.
\t\tInforms DM and store management team of profitability performance and anticipated variances.
\t\tPreparation and participation in period P & L reviews.
\t\tUtilizing indexing to track profit flow through.
\tEnsures the continual improvement of Quality, Service and Cleanliness standards on all day parts, including the monitoring of food product quality. Ensures total store Service Excellence, including Customer Courtesy, standards are met; implements corrective actions, as required.
\t\tEnsures CEI scores are maintained at standard.
\t\tAssists in achieving/maintaining minimum company standards, B or better, on complete CEI Evaluations.
\t\tTraining, coaching and continual improvement of Quality, Service and Cleanliness standards on all day parts.
\t\tContinual improvement in ROE, SOE, FSE and other store performance indicators.
\t\tProactive execution of Customer Courtesy including management and crew interaction with guests.
\t\tFrequency, nature and timely resolution of customer complaints.
\t\tIdentification of trends resulting from customer complaints, and development of action plans to address trends.
\tDevelops subordinates to maximize their contributions and future promotability. Executes proper training and development through established systems and practices.
\t\tUtilization of COT system on a daily basis.
\t\tDevelopment of qualified bench strength as measured by internal promotions.
\t\tTraining and utilization of established store systems and standards.
\t\tTimely support and reinforcement of WMI curriculum and other training.
\t\tDevelopment and execution of weekly plans for subordinates.
\t\tDevelopment of subordinates through coaching and reinforcement of desired behaviors through review of key operating systems.
\t\tCommunication and training of operational changes and new products and procedures.
\tEnsures People Excellence culture through the execution of the restaurant's overall Human Resources programs. Ensures achievement of proper staffing levels. Utilizes ongoing system for the recruitment, development, recognition and retention of store management and crew. Prepares and conducts quality, timely performance feedback and performance appraisals for store management. Provides quality, timely performance feedback and performance appraisals for crew. Works with local HR staff to manage Speak Up process at store level, ensuring expedient and appropriate resolution.
\t\tCrew and Shift staffing levels on all day parts versus goal.
\t\tDiversity of hires.
\t\tTurnover results for store management, AMIT, shift and crew.
\t\tExecution of plans to reverse negative turnover trends.
\t\tExecution of interviewing promise to identify qualified applicants to positively reflect JAE Restaurant Group's image.
\t\tQuality of content and percent of on-time reviews for store management, Shift Supervisors, and Crew Members.
\t\tAppropriate use of base pay and merit guidelines.
\t\tManagement and resolution of performance issues with Managers and crew including appropriate escalation of employee problems.
\t\tEnvironment in which employees are treated with respect and dignity.
\t\tSpeak Up process.
\t\tWOTC call in.
\tEnsures store compliance with Company operating policies and procedures. Works with District Manager to establish store priorities, and develops and executes store plans. Informally evaluates store performance, receives and incorporates feedback from store inspections, and implements action plans to improve store ratings. Conducts regular managers' meetings to communicate and reinforce priorities.
\t\tExecution of Company systems and operating procedures
\t\tFrequency and content of communications among managers and crew (e.g., manager meetings, management logs, crew meetings, crew communication boards, etc.).
\t\tUtilization of approved uniform program.
\t\tAudit and review of systems, checklists and work habits to ensure store personnel are demonstrating desired behaviors.
\tEnsures protection of Wendy's brand and assets through store compliance with Company policies and procedures. Evaluates store performance at specified intervals using Company inspection form; coaches and retrains managers as required.
\t\tEscalation of non-compliance issues.
\t\tStore compliance audits (e.g., file, cash, safety, QA)
\t\tCompliance with all Federal, State, and local requirements.
\t\tCompliance with Wendy's HR policies and procedures.
\t\tExecution of Company systems and operating procedures.
\t\tExecution of procedures for control of cash, property, product and equipment, including control of coupons, discounts, reg op voids, manager mode voids, claim frequency.
\t\tExecution of Safety and Security policies as they relate to risk and casualty claim loss.
\t\tMaintenance of buildings, grounds, and equipment, and execution of Preventive Maintenance Program.
\t\tIdentification and appropriate resolution of control or security issues.
\tPerforms other job-related duties as may be assigned or required.
ESSENTIAL WORK EXPERIENCES
\tTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
\t\tWendy's operating systems and procedures
\t\tWendy's policies and procedures
\t\tP&L analysis and corrective measures
\t\tPlanning and budgeting
\t\tTraining and development practices
\t\tFederal, state and local employment laws
REQUIRED EDUCATION & EXPERIENCE
\tCollege degree and 3 - 4 years line operations experience in the restaurant industry; or equivalent combination of education and experience.
WORK ENVIRONMENT & PHYSICAL DEMANDS
In order to satisfactorily execute and meet the above accountabilities and key measurement criteria, the General Manager must perform managerial duties on site, in accordance with customary scheduling requirements for this position. The General Manager must be able to stand for long periods without a break, and be able to travel to the bank, other restaurants, Area Office, etc. Additional Info Minimum Age 21 years old Job Industries Food & Restaurant
10 days 3 hours ago
applyGeneral Manager Wendy's International, LLC - Ocala, FL, United States
The Wendy’s Company to Present at RBC Capital Markets’ Consumer and Retail Conference Wednesday, March 12 @ 11:30 am ET. CLICK HERE for link to webcast.
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