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Best Buy

Geek Squad Manager - Military veterans preferred

Best Buy - Irving, TX

As the Geek Squad Manager, you\u2019ll be responsible for day-to-day operations inclusive of the Precinct and Autotech Bay. Oversees the execution of company sales strategies and fulfillment of Geek Squad services in accordance with Best Buy's SOP. You\u2019ll be accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results.Responsibilities include:
Provide work direction, training and development for a team of Agents. Monitors Agent skill set achievement
Communicate and coach a team of Agents to help achieve Company strategy, local business plans and execute Standard Operating Process (SOP)
Analyze and evaluate both financial and Agent performance and develop plans to drive Precinct and Autotech Bay performance
Basic Qualifications:
2 years of Management/Supervisory experience OR 2 years of Military leadership experience
3 years of Customer Service experience
1 year of experience analyzing Profit & Loss /Financial Statements
Preferred Qualifications:
Retail experience
Consumer Electronic repair/service experience
Previous P&L ownership (including expense/labor management, forecasting
Experience driving key business performance indicators (i.e. revenue, NOP)
Prior experience analyzing business results, identifying root cause and coaching others to deliver superior customer service
Selection, hiring, and performance management experience

7 days 16 hours ago

Best Buy

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Geek Squad Manager - Military veterans preferred Best Buy - Irving, TX, United States

   

Location: Irving, TX

Company Profile:
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. BestBuy.com is among the top ten retail websites in the United States and we have the number one customer loyalty program of its kind. There are more than 1 billion visitors to our website and 600 million visits to our U.S. stores each year. Our Blue Shirts sales associates and Geek Squad Agents are committed to delivering on our Customer Promise: