Full Time Quality Assurance RepresentativeTorchmark Corporation - McKinney, TX
Globe Life And Accident Insurance Company is seeking outgoing people and friendly voices! We have great opportunities available at our outbound call center in McKinney, Texas.
There is no cold calling and no sales.
It is the responsibility of the Quality Assurance Representative to conduct outbound calls and take appropriate action with each. The representative will interact with potential, current, and future customers and thoroughly document the interaction using appropriate resources while maintaining proper adherence to the procedures and policies of this department.
Primary duties & responsibilities:
Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed
Make outbound calls to potential customers - verify and document required information to finalize applications for underwriting assessment
Properly document non-contact attempts within the Quality Assurance Database
Be able to properly explain the application process to potential customers
Accurately and thoroughly complete additional paperwork when needed
Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database
Transfer calls to appropriate department as needed
Successfully meet the minimum expectation for departmental key performance indicators (K.P.I''s)
Knowledge, Skills, & Abilities:
Communicate well both orally and through written communication
Proficient use of the computer with an emphasis in basic Microsoft Excel.
Demonstrated math aptitude
Ability to multi-task using many different sources
Have some knowledge of medical terminology and spelling
Be customer friendly
Ability to work under pressure
Excellent organization and time management skills
Must be detail-oriented with the ability to analyze information and make logical conclusions.
Have a desire to learn and increase marketability
McKinney, Texas, United States
9 days 12 hours ago
applyFull Time Quality Assurance Representative Torchmark Corporation - McKinney, TX, United States
Torchmark Corporation is a holding company specializing in life and supplemental health insurance for "middle income" Americans marketed through multiple distribution channels including direct response, and exclusive and independent agencies.
Jobs You Might Also Like
- Senior QA Lab Chemist
- Automotive Vehicle Inspector Garland Plano TX
- Senior Quality Test Technician Audio Lab
- Senior Quality Test Technician - Audio Lab
- Sr Quality Assurance Eng I - Military veterans preferred
View More Jobs in McKinney, TX:
- View More Jobs in McKinney, TX
- More Full Time Quality Assurance Representative Jobs in McKinney, TX
- More Torchmark Corporation Jobs in McKinney, TX
View More Jobs in Texas:
- View More Jobs in Texas
- More Full Time Quality Assurance Representative Jobs in Texas
- More Torchmark Corporation Jobs in Texas