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HSN Inc.

Full Time Customer Service Work at Home Representative Volusia County

HSN Inc. - Deland, FL

Full Time Customer Service Work at Home Representative (Volusia County-Please Only Apply to the Closest location)-0817552 The Customer Service Representative is a front line service professional and brand representative for HSN. Our Customer Service Representatives build customer loyalty and increase brand value with each and every phone interaction. They do this by establishing meaningful connections and confidently driving accurate and appropriate resolutions to problems with customer orders, accounts or other aspects of the customer experience. A Day in the Life Field inbound Customer Service and HSN.com support calls with potential for extended periods of high volume Take sales calls and offer required upsells \u2013 making compelling offers, presenting appropriate alternatives when necessary, and asking for the sale Demonstrate passion and enthusiasm for customer care excellence, maintaining focus and positivity while resolving challenging or complex problems Apply active listening skills, interject and paraphrase appropriately to best understand the customer\u2019s needs and wants Make confident decisions and take meaningful and appropriate action using available tools and resources according to SOPs Troubleshoot problems encountered within the customer digital self-service experience Take personal initiative to achieve goals and objectives Meet all key performance Indicators - Quality, Average Handle Time and Schedule Compliance Other related job duties as assigned Keys to Success At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here! Must Haves Must live in Pinellas, Hillsborough, Pasco, Hernando, Sumter, Citrus, Polk, Hardee, Desoto, Manatee, Sarasota, Orange, Seminole, Brevard, Volusia, or Osceola Counties within the state of Florida Must have a high school diploma or GED equivalent Standard telephone service (analog landline) (727,813, 552, 352, 863, 941, 321, 386, or 407 area code) with a wired jack near your computer Work At home phone number must be the home residence Telephone Headset Strong PC skills to include: internet, Microsoft Windows and Outlook Strong organizational, detail orientation and follow through skills Strong communication skills and a desire to make customers happy Ability to connect with the customer and bring excitement to the call Prefer previous experience in sales or customer service\u00a0 System Requirements Our Work at Home Representatives are asked to have and maintain all necessary system requirements to ensure a good experience for our customers. Most home computers and bundled services will meet the required specifications \u2013 a full spec list will be provided after your interview. Here are a few of them: Computer and headset compatible with HSN specifications. High speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial up services are not an option. Standard copper line phone service from a local phone company or bundled service from your internet provider. Why HSN HSN\u2019s unique blend of Retail, Television and eCommerce create a one-of-a-kind working environment. Our employees enjoy a competitive benefit program including health and retirement plans, merchandise discounts, volunteer days, and more. We encourage growth and development across the company. Most importantly, we have fun. Follow HSN Careers on Facebook, Twitter and LinkedIn.\u00a0 About HSN: HSN is a leading interactive entertainment and lifestyle retailer, offering a curated assortment of exclusive products and top brand names to its customers. HSN incorporates entertainment, inspiration, personalities and industry experts to provide an entirely unique shopping experience. At HSN, customers find exceptional selections in Health & Beauty, Jewelry, Home\/Lifestyle, Fashion\/Accessories, and Electronics. HSN broadcasts reach approximately 90 million households (with live programming 364 days per year) and its website \u2014\u00a0HSN.com\u00a0features more than 50,000 product videos. Mobile applications include HSN apps for iPad, iPhone and Android. HSN, Inc., founded 40 years ago as the first shopping network, is a wholly owned subsidiary of Liberty Interactive Corporation and is attributed to the QVC Group tracking stock (NASDAQ: QVCA, QVCB). For more information, please visit\u00a0http:\/\/corporate.hsn.com\/newsroom\/, or follow @HSN on Facebook and Twitter. About the QVC Group\u00a0 The QVC Group consists of eight leading retail brands: QVC, HSN, zulily, Ballard Designs, Frontgate, Garnet Hill, Grandin Roan, and Improvements. The QVC Group has 27,000 team members in the US, the UK, Germany, Japan, Italy, France, Poland, and China.\u00a0Visit the\u00a0QVC Group webpage\u00a0to learn more. Job Field -Customer Service Location -FL-DeLand Schedule -Full-time Employee Status -Regular

11 days 17 hours ago

HSN Inc.

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Full Time Customer Service Work at Home Representative Volusia County HSN Inc. - Deland, FL, United States

   

Location: Deland, FL

Company Profile:
HSN, Inc. (Nasdaq:HSNI) is a $3.3 billion interactive multichannel retailer with strong direct-to-consumer expertise among its two operating segments, HSN and Cornerstone. HSNi offers innovative, differentiated retail experiences on TV, online, via mobile devices, in catalogs, and in brick and mortar stores. HSN, a leading interactive multichannel retailer which offers a curated assortment of exclusive products combined with top brand names, now reaches 95 million homes (24 hours a day, seven days a week, live 364 days a year). HSN.com offers a differentiated digital experience by leveraging content, community and commerce. In addition to its existing media platforms, HSN is the industry leader in transactional innovation, including services such as HSN Shop by Remote. t HSNi, we believe in fostering an authentic, respectful and transparent culture where our 6,000 employees can flourish, be themselves and be respected for their individuality.